Guest Services Supv

Courtyard Potomac Mills•Woodbridge, VA

1d•$18 - $19•Onsite

About The Position

The Guest Services Supervisor assists the Operations Manager and Assistant General Manager and provides attentive, courteous, and efficient service to guests before arrival and throughout their stay, while maximizing room revenue and occupancy. The supervisor oversees front desk and guest services operations, supports employees in following hotel standards, and helps ensure smooth, secure, and productive hotel operations.

Requirements

High school diploma or equivalent.
At least 2 to 3 years of progressive experience in a hotel or related field.
Valid driver's license for the applicable state.
Effective verbal and written communication with employees and guests at all levels.
Ability to listen to, understand, and clarify concerns raised by employees and guests.
Ability to multitask and prioritize departmental functions to meet deadlines.
Ability to maintain a warm, friendly, attentive, courteous, and service-oriented demeanor.
Ability to comply with hotel standards and regulations and support safe, efficient operations.

Nice To Haves

College coursework in a related field.
Previous supervisory responsibility.

Responsibilities

Obtain necessary information when taking room reservations and follow the rate-quoting scenario.
Monitor VIP and special guest requests.
Review the Front Office log daily.
Operate relevant aspects of the Front Desk computer system.
Ensure messages, packages, and mail are logged and delivered promptly and professionally.
Stay informed about current rates, packages, promotions, in-house groups, and closed or restricted dates.
Follow and enforce hotel credit policies.
Complete and ensure accurate filing of bucket checks, room rate verification reports, and housekeeping reports.
Maintain proper operation of the P.B.X. console and ensure applicable standards are met.
Establish and maintain communication and teamwork with employees and other hotel departments.
Assist the OPM in ensuring employees follow standards, including phone answering, guest callbacks, and use of the guest request log.
Know and assist with emergency procedures as required.
Oversee guest check-in and check-out, ensuring service is friendly, efficient, and courteous.
Complete all tasks and duties on the shift checklist in a timely and efficient manner.
Be responsible for the issued house bank.
Perform all duties of a Guest Services Agent.
Run room status reports promptly and relay necessary information to affected departments and individuals.
Monitor key control to maintain hotel security.
Answer guest inquiries promptly and professionally.
Participate in departmental meeting planning and execution.
Help maintain productivity at or above budgeted standards.
Assist with regular training and cross-training of new and current employees.
Attend required hotel meetings and trainings.
Maintain regular attendance, appropriate personal appearance, grooming, uniform, and nametag.
Maximize productivity, identify problem areas, help implement solutions, and anticipate, prevent, identify, and resolve problems.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term and long-term disability insurance
401(k) retirement plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave in accordance with applicable law
Employee assistance program (EAP)
Educational opportunities and tuition reimbursement
Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law