Field Store Associate

Sherwin-Williams•Milford, MA

2d•Onsite

About The Position

The Field Store Associate drives and increases sales at Lowe’s stores by engaging customers in the Paint and Pro departments, generating customer leads, implementing sales and marketing programs, delivering exceptional customer service, and managing merchandising. The role supports customer satisfaction, keeps product knowledge current, and maintains product quality and visual standards. The position is based at Lowe’s Store #1889, 40 Fortune Blvd, Milford, MA 01757. It is part-time, with work scheduled on weekdays, afternoons, and weekends according to business needs; the schedule is subject to change. Job duties involve customer contact, which may include minors, and access to cash and payment methods, electronic equipment, personal information, store merchandise, and other items of value. A review of criminal history is required, as determined by the company to protect its business, operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public.

Requirements

Must be at least 18 years of age.
Must be legally authorized to work in the country of employment without current or future employment visa sponsorship.
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and frequently lift and carry up to 50 pounds and occasionally up to 70 pounds.
Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.

Nice To Haves

High school diploma or GED.
At least one year of experience in delivery, retail, or customer service.
Previous work experience selling paint and paint-related products.
Previous work experience operating tinting and mixing equipment.
Valid, unrestricted driver’s license.
Ability to read, write, comprehend, and communicate in more than one language.
Ability to read, write, comprehend, and communicate in Spanish.

Responsibilities

Drive sales growth and deliver training to Lowe’s associates while maintaining high standards in service and merchandising execution.
Provide excellent sales service and support high customer satisfaction.
Assist customers in person by determining their needs and presenting appropriate products and services.
Build productive relationships and trust with wholesale and retail customers.
Maintain Pro customer color files.
Tint and mix products to customer specifications as needed.
Maintain store appearance and follow inventory best practices, including maintaining the color wall and back stock.
Build and maintain product knowledge to make effective customer recommendations.
Facilitate in-person customer connectivity between the Paint and Pro departments.
Provide in-store Pro Desk paint support for real-time customer needs, Lowe’s Pro Sales, and paint program execution, including promotional events.
Promote and represent Sherwin-Williams and Valspar brand standards and product strengths to Lowe’s associates, customers, and contractors.
Follow and achieve monthly, quarterly, and yearly sales goals.
Assist Sales Representatives in generating sales leads through customer interactions.
Train Lowe’s associates on product knowledge and application methods.
Complete eLearning Modules.
Keep HR Cloud trainings up to date and compliant.