Field Services Technician L2

Johnson Controls • Hermiston, OR

1d

About The Position

Silent-Aire, a division of Johnson Controls, manufactures custom equipment and solutions for data center customers, including air handling units and modular data centers. The Field Services Technician works with customers in the field and manufacturing teams to improve products and service. The role provides customer feedback to design, quality assurance, and manufacturing engineering teams.

The technician applies broad or specialized knowledge of refrigeration and HVAC to varied assignments, working independently toward project objectives with limited oversight. Responsibilities include installing, commissioning, maintaining, troubleshooting, and repairing heating, cooling, refrigeration, and PLC-based custom control systems. The role requires communicating technical issues to technical and non-technical audiences and maintaining effective communication with internal and external stakeholders.

Travel to field sites and customer locations, including domestic and international locations, is required. This is a safety-sensitive position requiring use of personal protective equipment, a company uniform, and the ability to pass a DOD background check requiring proof of U.S. citizenship.

Requirements

• Valid driver's license and valid passport.
• High school diploma or equivalent GED certificate.
• Knowledge of operating principles of various types of cooling and refrigeration equipment and systems.
• Knowledge of electricity and electrical and solid-state control systems.
• Knowledge of safety practices and building codes.
• Customer service skills.
• Previous experience with start-up and commissioning at customer facilities.
• Ability to read, understand, and work from blueprints, specifications, and schematics.
• Ability to maintain required records and prepare reports.
• Aptitude and communication skills related to working independently.
• Technical and working knowledge of internal and industry design and construction codes and standards.
• Planning, organizational, problem-solving, and decision-making ability, supported by practical aptitude.
• Ability to lift 40 pounds and use ladders while working at heights.
• Experience working in highly sensitive and/or mission-critical facilities.
• Ability to pass a DOD background check, requiring proof of U.S. citizenship.
• Willingness to travel to customer locations domestically and internationally.
• Ability to use required personal protective equipment and wear a company uniform.

Nice To Haves

• Registered refrigeration/HVAC technician, controls technician, journeyman electrician, or related tradesperson.
• Knowledge of architectural concerns, large-scale computer farms, control systems, and large industrial or commercial cooling distribution systems.

Responsibilities

• Read and interpret electrical, control, and mechanical blueprints, drawings, and specifications.
• Measure and lay out reference points for installation.
• Assemble and install refrigeration or air-conditioning components using hand and power tools.
• Measure and cut piping and connect piping using welding and brazing equipment.
• Start up systems and test for leaks using testing devices.
• Recharge systems with refrigerant; check and test regulators, calibrate systems, and perform routine maintenance.
• Troubleshoot, diagnose, and repair heating, cooling, and refrigeration equipment and systems.
• Troubleshoot, diagnose, and repair PLC-based custom controls designed and built by Silent-Aire.
• Independently complete varied assignments requiring broad or specialized refrigeration and HVAC knowledge in support of project objectives.
• Communicate technical issues to technical and non-technical staff and maintain communication with internal and external stakeholders, customers, contractors, and industry peers.
• Work with customers in the field and manufacturing teams to optimize products and service.
• Provide continual customer feedback to design, quality assurance, and manufacturing engineering teams.
• Maintain required records and prepare reports.
• Travel to field worksite locations and customer locations, including domestic and international destinations.

Benefits

• Competitive pay.
• 10 days of vacation, 10 paid holidays, and sick time each year.
• Comprehensive benefits package, including medical, dental, and vision coverage starting on day one.
• 401(k) with company match.
• Competitive bonus plan based on individual, group, and corporate performance.
• Collaborative team environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED