L2 Support Technician

Andromeda•Lockport, IL

2d•$55,000 - $65,000•Hybrid

About The Position

Andromeda Technology Solutions is seeking an experienced IT professional to troubleshoot client issues as they arise and restore clients’ systems efficiently while providing excellent customer service. The role is part of a 10–12-person service department and includes serving as a go-to teammate within a pod of field technicians, remote technicians, and an escalation technician/team lead. The position involves supporting PCs, laptops, servers, routers, and other technology, handling complex tickets and urgent client situations, and reviewing ticket histories to identify next steps. This is a hybrid role for someone local to the Chicago metro area. The employee works onsite Tuesdays and Thursdays at the Lockport, Illinois office and remotely on the remaining days. The candidate should be available to start within the next 90 days. Compensation is $55,000–$65,000. Hiring includes drug testing and background screening, and some roles may include a hands-on testing component.

Requirements

At least 2 years of experience in an MSP or corporate environment.
Advanced knowledge of Microsoft Server operating systems, versions 2008–2019.
Advanced knowledge of Microsoft workstation operating systems, versions XP–Windows 10.
Advanced support experience with Microsoft Office, QuickBooks, and Adobe software.
Strong hardware, software, and Layer 1–3 troubleshooting skills.
Ability to manage urgent or escalated client situations.
Experience with Microsoft Azure and Office 365.
Ability to review ticket history and quickly identify next steps.
Strong communication skills and composure when handling emergency calls.
Must be local to the Chicago metro area and able to work onsite in Lockport, Illinois, Tuesdays and Thursdays.

Responsibilities

Troubleshoot client issues and restore client systems efficiently and effectively.
Provide top-tier customer service, including handling urgent client calls with composure.
Support PCs, laptops, servers, routers, and related technology.
Handle complex support tickets and identify appropriate next steps by reviewing ticket history.
Collaborate with field technicians, remote technicians, and the escalation technician/team lead within the service pod.