L2 Support Technician

Andromeda • Lockport, IL

12h • Hybrid

About The Position

Andromeda Technology Solutions is hiring an experienced IT professional to troubleshoot client issues and restore service efficiently while providing high-quality customer support. The role is part of a 10–12-person service department and involves handling a broad range of technical tickets, including complex issues and emergency calls. The technician will work closely with a pod of field technicians, remote technicians, and an escalation technician/team lead.

This is a hybrid role for someone local to the Chicago metro area. The employee works onsite Tuesdays and Thursdays at the Lockport, Illinois office and remotely on the remaining days. The company indicates the start date may be any time within the next 90 days.

Requirements

• At least 2 years of experience in an MSP or corporate environment.
• Advanced knowledge of Microsoft Server operating systems, versions 2008–2019.
• Advanced knowledge of Microsoft workstation operating systems, from XP through Windows 10.
• Advanced support experience with Microsoft Office, QuickBooks, and Adobe software.
• Strong hardware, software, and Layer 1–3 troubleshooting skills.
• Experience with Microsoft Azure and Office 365.
• Ability to manage urgent or high-pressure client situations.
• A track record of completing work reliably.
• Strong communication skills and composure when handling emergency calls.
• Must be local to the Chicago metro area and able to work onsite in Lockport, Illinois on Tuesdays and Thursdays.

Responsibilities

• Troubleshoot incoming client issues and restore clients to operation efficiently and effectively.
• Provide top-tier customer service while resolving technical issues.
• Handle complex support tickets and emergency calls with composure.
• Review ticket history and identify appropriate next steps.
• Collaborate with field technicians, remote technicians, and the escalation technician/team lead.

Benefits

• Blue Cross Blue Shield health insurance.
• Dental and vision insurance.
• Optional 401(k) with company match up to 2%.
• Optional life and disability coverage.
• Paid holidays, sick days, and vacation.
• 10 vacation days and 5 sick days to start.
• Unlimited vacation after 1 year of service.
• Quarterly all-hands briefings.
• Monthly activities, such as game nights, trivia, and bingo.
• Annual company picnic; friends and family are invited but attendance is not required.
• Mentorship opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed