L2 Field Engineer

LeadingIT • Peotone, IL

1d

About The Position

The Level 2 Field Engineer provides technical support to a diverse client base, handling a wide variety of support requests through remote troubleshooting and on-site visits. The role includes hardware deployment, PC imaging, diagnosing and resolving issues, guiding customers through problem-solving, and responding to escalated issues. The engineer follows up with customers, records troubleshooting notes, maintains documentation, and identifies possible improvements to procedures.

LeadingIT is a growing, security-focused managed service provider that operates using the Entrepreneurial Operating System (EOS), emphasizing clarity, accountability, and alignment. Its stated core values are Accountable, Staying Positive, Chase Excellence, Driven, and Humbly Confident. The company describes its culture as people-first and says it aims to enable employees to do work they love while making a difference and having time for other passions.

Requirements

• Proven experience as a help desk technician or in another customer support role.
• Good understanding of computer systems, mobile devices, and other technology products.
• Ability to diagnose and resolve basic technical issues.
• Passion and patience for problem-solving and customer service.
• Diligence in note-taking, following processes, and documentation.
• A drive to learn, stay positive, and grow as a team member and as a person.
• The job description emphasizes hard work, accountability, a positive and solution-focused mindset, excellence, and humble confidence, including asking for help when needed.

Nice To Haves

• CompTIA A+ certification.
• CompTIA Network+ certification.

Responsibilities

• Handle a wide variety of client support requests from a diverse client base.
• Deploy hardware to clients.
• Perform PC imaging.
• Determine the best solution based on the issue and details provided by customers.
• Travel on-site to clients’ organizations.
• Follow up with customers and update their status and information.
• Identify and suggest possible improvements to procedures.
• Walk customers through the problem-solving process.
• Address escalated issues.
• Perform remote troubleshooting.
• Record notes about issues and troubleshooting performed.
• Create and maintain documentation.

Benefits

• $55,000 salary.
• 100% company-paid health, dental, life, and vision benefits.
• Company matches 5% of employee contributions to a Guideline 401(k).
• Open Door PTO policy; the posting also describes unlimited PTO.
• Company-provided gear, including a notebook and softphone, and company clothing.
• Ascension plan, if applicable.
• Company commitment to distribute $5 million in profit to the team over the next 10 years.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed