L2 Field Engineer, Henderson

Indigo TG•Suite 730, CO

20h•Remote

About The Position

The L2 Field Engineer leads field-based deployment and maintenance activities, using advanced technical knowledge to resolve complex issues, coordinate tasks and support junior engineers. The role ensures high-quality service delivery through proactive fault management, technical leadership and adherence to engineering best practices. It combines hands-on work with mentoring to strengthen team capability and improve technical performance. The role is primarily home-based and reactive, and requires flexibility to work across changing environments and locations. Out-of-hours on-call cover is required as part of an agreed rota.

Requirements

Be qualified and highly experienced in physically building telecoms infrastructure from plans and to defined quality requirements.
Have extensive experience in network commissioning, testing and fault finding, with the ability to provide technical leadership, mentoring, and input into technical designs and issues.
Have hands-on technical experience with transmission systems, including PDH, SDH, DWDM and optical technologies.
Have experience with structured cabling, including fibre optic cabling installation and maintenance to technical standards.
Have hands-on testing experience with IP WAN/LAN networking and VoIP across 10/100/1000Mbps, 10G, 40G and 100G.
Have experience with voice, data and IP services and networks in public and private sector environments.
Have experience with support systems, including AC/DC power, TSC and BMS systems.
Have experience installing, maintaining and commissioning Ciena, Infinera, Nokia, Juniper and Cisco equipment, with strong knowledge of networking, optical transmission systems and IP.
Have proven customer-facing experience in similar technical environments, and the ability to work under pressure and influence others positively.
Have excellent written and verbal communication skills, strong report-writing ability, and proficiency in Microsoft Office 365.
Hold a full, valid driving licence.

Responsibilities

Provide first-line maintenance, installation and commissioning support across Indigo's customer base in project and maintenance environments.
Respond to interventions and assigned faults promptly, owning them through to resolution and meeting SLAs and KPIs.
Find and diagnose complex technical faults, following Indigo or customer NOC instructions and using appropriate test equipment and procedures, including OTDR, Ethernet and OSA testing.
Install and commission telecoms infrastructure, including rack and stack, fibre and copper cabling, cable termination, labelling, testing, and AC/DC connectivity, in line with required standards.
Test and measure cable and fibre runs and support network commissioning across complex technologies and environments.
Provide technical leadership and direction through field supervision, hands-on coaching, workshops and mentoring.
Lead designated projects as Lead Engineer, act as the technical escalation point, coordinate field activities and support Project Managers where required.
Define, implement and audit field installation quality standards, managing rectification and continuous improvement activities.
Manage Risk Assessment Method Statement documentation and, where required, perform, manage and record HSE and SVSA inspections.
Update stakeholders on intervention progress, site issues and team performance, escalating concerns as required.
Produce accurate project documentation and complete required paperwork within agreed SLAs.
Support Service Partner programmes and provide KPI-based performance feedback on deployment teams.
Maintain professional working relationships with customers, colleagues and partners and represent Indigo professionally.
Comply with company and local standards, procedures and protocols, maintaining high standards of Health & Safety, engineering quality and professional conduct.
Adapt to changing business requirements and undertake other duties as required.