L2 Field Engineer, Atlanta

Indigo TG • Suite 730, CO

19h • Onsite

About The Position

The L2 Field Engineer leads field-based deployment and maintenance activities, using advanced technical knowledge to resolve complex issues, coordinate work, and support junior engineers. The role focuses on high-quality service delivery through proactive fault management, technical leadership, and adherence to engineering best practices. It combines hands-on work with coaching and mentoring to strengthen team capability and improve technical performance. The position is reactive and requires flexibility to work across changing environments and locations. Out-of-hours on-call cover is required as part of an agreed rota.

The engineer provides installation, commissioning, maintenance, fault-response, and project support across Indigo’s customer base. They may lead designated projects, act as a technical escalation point, coordinate field activities, uphold installation quality standards, and support customer and internal stakeholders. The role also includes documentation, safety and quality compliance, and service-partner performance support.

Requirements

• Qualified and highly experienced in physically building telecoms infrastructure from plans and to defined quality requirements.
• Extensive experience in network commissioning, testing, and fault finding, with ability to provide technical leadership, mentoring, and input into technical designs and issues.
• Hands-on experience with transmission systems, including PDH, SDH, DWDM, and optical technologies.
• Experience with structured cabling, including fibre-optic cabling installation and maintenance to technical standards.
• Experience with IP WAN/LAN networking and VoIP, including hands-on testing at 10/100/1000 Mbps, 10G, 40G, and 100G.
• Experience with voice, data, and IP services/networks across public and private sector environments.
• Experience with support systems, including AC/DC power, TSC, and BMS systems.
• Experience installing, maintaining, and commissioning Ciena, Infinera, Nokia, Juniper, and Cisco equipment, with strong knowledge of networking, optical transmission systems, and IP.
• Proven customer-facing experience in similar technical environments and ability to work under pressure and influence others positively.
• Excellent written and verbal communication skills and strong report-writing ability.
• Proficiency in Microsoft Office 365.
• Full, valid US driving licence.
• Flexibility to work across changing environments and locations and provide out-of-hours on-call cover as part of an agreed rota.

Responsibilities

• Provide first-line maintenance, installation, and commissioning support across customer project and maintenance environments.
• Respond promptly to interventions and assigned faults, taking ownership through resolution and meeting SLAs and KPIs.
• Diagnose complex technical issues using appropriate test equipment and procedures, including OTDR, Ethernet, and OSA testing, and follow instructions from Indigo or customer NOCs.
• Install and commission telecoms infrastructure, including rack and stack, fibre and copper cabling, cable termination, labelling, testing, and AC/DC connectivity to required standards.
• Test and measure cable and fibre runs and support network commissioning across complex technologies and environments.
• Provide technical leadership and direction through field supervision, hands-on coaching, workshops, and mentoring.
• Lead designated projects as Lead Engineer, acting as the technical escalation point, coordinating field activities, and supporting Project Managers where required.
• Define, implement, and audit field installation quality standards, and manage rectification and continuous improvement activities.
• Manage Risk Assessment Method Statement documentation and, where required, perform, manage, and record HSE and SVSA inspections.
• Update stakeholders on intervention progress, site issues, and team performance, escalating concerns as required.
• Produce accurate project documentation and complete required paperwork within agreed SLAs.
• Support Service Partner programmes and provide KPI-based performance feedback on deployment teams.
• Maintain effective working relationships with customers, colleagues, and partners, representing Indigo professionally.
• Comply with company and local standards, procedures, and protocols, maintaining high standards of health and safety, engineering quality, and professional conduct.
• Adapt to changing business requirements and undertake other duties as required.

Benefits

• The company is an Investors in People Gold accredited employer and is committed to investing in employees’ growth and development.
• Inclusive environment and reasonable adjustments during the recruitment process.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed