Field Services Technician

Election Systems & Software • Springfield, MA

18d • $24 - $26

About The Position

The Field Services Technician installs, tests, and repairs Election Systems & Software (ES&S) hardware and software products for customers in an assigned territory. The role applies electronic, computer, and mechanical principles to determine maintenance needs and ensure equipment performs optimally.

The technician installs new and upgraded equipment, performs preventative maintenance and election-readiness checks, provides timely customer service and basic system-operation training, completes work orders and required equipment records, and manages parts inventory and returns of defective parts. Work includes travel in varied weather conditions and may involve exposure to moving electromechanical parts and noise. Approximately 70% travel is expected. Duties and responsibilities may change as needed.

Requirements

• At least 0–2 years of experience, dependent upon education, in installing and maintaining electromechanical equipment.
• At least 0–2 years of experience, dependent upon education, using Microsoft Office Suite and enterprise business systems.
• Basic electronics and mechanical aptitude.
• Basic computer skills.
• Problem-solving and analysis skills.
• Communication proficiency.
• Basic math skills.
• Ability to drive a motor vehicle.
• Customer service experience.
• Valid driver’s license.
• Ability to lift and/or move up to 80 pounds and meet the stated physical demands of the role.

Nice To Haves

• Vocational degree in electronic, mechanical, or computer technology, or equivalent experience working with electromechanical equipment.

Responsibilities

• Install new and upgraded election equipment and perform preventative maintenance and election-readiness checks on election hardware and software according to equipment specifications and service agreements.
• Apply electronic and mechanical theories and principles in accordance with system operating instructions; read equipment manuals, use a digital voltmeter and basic hand tools, read resistor color coding, perform basic soldering, and use safe electrostatic-discharge techniques.
• Provide timely equipment maintenance, basic training on system operation, and guidance to customers about maintenance items and specifications.
• Complete work orders and maintain required performance and maintenance records for each piece of equipment or system.
• Accurately and securely maintain equipment parts inventory and return defective parts promptly.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed