Field Services Technician

AC Foods•Dinuba, CA

5d•$28 - $33•Onsite

About The Position

The Field Services Technician provides technical assistance and support for computer systems, hardware, and software. The position responds to user queries, runs diagnostic programs, isolates problems, and determines and implements solutions. It requires technical proficiency, independent problem-solving, effective communication, and the ability to work in varied environments with changing operational priorities. The role supports organizational goals and models best practices guided by the company’s values of Excellence, Accountability, Transparency and Stewardship (EATS). The technician provides onsite support at company offices and agricultural facilities, including operations, farming, and nursery locations. Duties include troubleshooting and maintaining computers, mobile devices, printers, connectivity, applications, and technology used in agricultural operations. The position also prepares and tracks equipment, coordinates repairs and replacements, supports technology projects, conducts inventory audits, identifies potential security concerns, and travels to remote company locations as needed. The technician provides professional, responsive, and courteous assistance to employees with varying levels of technical knowledge.

Requirements

High school diploma or equivalent.
At least 2 years of experience in IT support, desktop support, field services, or a related technical role.
Working knowledge of Windows operating systems, computer hardware, software installation, peripheral configuration, mobile devices, and other technology products.
Familiarity with Microsoft 365 applications, email, collaboration tools, and user support procedures.
Basic understanding of networking concepts, including Wi-Fi, VPNs, and network connectivity troubleshooting.
Ability to diagnose technical problems, identify root causes, and implement effective solutions.
Ability to troubleshoot, test, repair, and service technical equipment.
Customer-oriented approach and patience when supporting end users.
Ability to listen to end users, understand problems, and ask pertinent questions.
Ability to train end users using language they understand.
Excellent verbal and written communication skills.
Strong analytical and problem-solving skills.
Strong organizational skills, attention to detail, and ability to prioritize tasks.
Ability to work independently while recognizing when escalation is necessary.
Ability to work flexible shifts and adapt to changing work schedules.
Ability to travel to field or operational locations as needed.
Valid driver’s license and driving record acceptable to the Company’s insurance carrier.
English literacy, verbal and written.

Nice To Haves

Associate degree, technical training, or coursework in information technology, computer science, or a related field.
Bilingual verbal and written English/Spanish.

Responsibilities

Provide onsite technical support to employees at company offices and agricultural facilities, including operations, farming, and nursery locations.
Diagnose, troubleshoot, and resolve hardware, software, operating system, and connectivity issues involving computers, mobile devices, printers, and peripheral equipment.
Install, configure, maintain, and repair computers, monitors, printers, scanners, docking stations, and peripheral equipment; this may include Microsoft Intune or MS domains.
Respond to IT service requests and incidents, prioritizing them based on business impact, urgency, and service-level expectations.
Troubleshoot network connectivity, wireless access, VPN connections, and related communication issues.
Assist employees with access to company applications, collaboration tools, email, and other IT resources.
Support technology used in agricultural operations, including field-based devices, mobile applications, timekeeping systems, and operational technology interfaces, as applicable.
Escalate complex technical issues to IT team members, infrastructure specialists, or third-party service providers.
Travel to remote company locations to address technical issues that cannot be resolved through remote support.
Follow up with customers to confirm issues are resolved and gather feedback about computer usage.
Prepare, configure, and deploy IT equipment for new employees, existing employees, and replacement needs.
Conduct routine inspections, maintenance, and troubleshooting of IT equipment to minimize operational disruptions.
Coordinate equipment repairs, warranty claims, vendor service requests, and replacement activities.
Assist with technology implementation projects, site expansions, office relocations, and infrastructure upgrades.
Maintain accurate IT equipment records, including assigned users, asset tags, serial numbers, locations, and equipment status.
Track equipment deployments, returns, transfers, repairs, and disposal in accordance with company procedures.
Conduct periodic physical inventory audits and reconcile discrepancies.
Identify and report potential security concerns, suspicious activity, lost or stolen devices, and unauthorized equipment or software.
Provide professional, responsive, and courteous technical support to employees with varying levels of technical knowledge.
Perform other duties as assigned.