Field Services Technician

IGT, a Nevada Corporation • NY Statewide, NY

4d • Onsite

About The Position

The Technician Field Services I performs entry-level maintenance, troubleshooting, and repair of gaming equipment at customer locations. Based primarily in Farmington, New York, the position supports casino operations throughout the Finger Lakes and Rochester area, helping ensure equipment reliability and providing customer service in a fast-paced environment. The role involves responding to service requests, documenting work, maintaining tools and parts, and coordinating with customers and technical teams. It also requires travel to other casino locations in the assigned service area as needed.

Requirements

• High school diploma or GED equivalent.
• Entry-level technical experience in equipment maintenance, repair, troubleshooting, or a related field.
• Basic technical and mechanical aptitude, including the ability to troubleshoot and resolve equipment issues.
• Basic computer literacy and familiarity with technical tools and equipment.
• Strong customer service and interpersonal communication skills.
• Strong problem-solving skills and the ability to remain professional in challenging customer situations.
• Ability to work independently with minimal supervision and collaborate effectively with a team.
• Strong organizational and time-management skills, including the ability to prioritize multiple service requests.
• Ability to follow technical instructions, established procedures, and safety guidelines.
• Valid driver's license and reliable transportation to travel between assigned customer locations.
• Ability and willingness to work Monday through Friday, currently 7:00 AM–3:30 PM, with rotating on-call responsibilities every other week, including nights and weekends.
• Ability and willingness to travel to other casino locations within the assigned region and attend required training in Las Vegas, Nevada.
• Ability to lift and carry equipment weighing up to 50 pounds, climb ladders, and perform physically demanding equipment-servicing tasks.

Nice To Haves

• Technical or vocational training in electronics, computer systems, or a related field.
• Previous customer service or customer-facing technical experience.
• Experience with gaming equipment, electronics, IT support, electrical systems, or similar technical environments.
• Entry-level networking knowledge.

Responsibilities

• Troubleshoot, maintain, and perform basic repairs on gaming equipment to support continuous and reliable operation.
• Diagnose equipment malfunctions using basic technical troubleshooting, cleaning, adjustments, and replacement of defective components.
• Support installation, servicing, and preventive maintenance of gaming equipment at assigned casino locations.
• Respond promptly to service requests, prioritize technical issues, and minimize equipment downtime.
• Document service activities, equipment issues, repairs, and resolutions accurately.
• Communicate with customers, casino personnel, and internal technical teams about equipment issues and service updates.
• Keep tools, replacement parts, and equipment organized and follow inventory procedures.
• Collaborate with technical teams and escalate complex issues when necessary.
• Travel to additional casino locations within the assigned service area as needed.
• Follow company policies, safety guidelines, technical procedures, and applicable gaming regulations while maintaining a professional image.

Benefits

• 401(k) savings plan with company contributions, subject to eligibility requirements.
• Medical insurance, subject to eligibility requirements.
• Dental insurance, subject to eligibility requirements.
• Vision insurance, subject to eligibility requirements.
• Life and disability coverage, subject to eligibility requirements.
• Paid time off, subject to eligibility requirements.
• Tuition reimbursement, subject to eligibility requirements.
• Wellness programs, subject to eligibility requirements.
• Depending on the role, employees may be eligible for bonus or commission opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED