Field Services Team Leader II

Stefanini Group•Tampa, FL

2d•Onsite

About The Position

Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia. This role involves creating a cohesive team environment through consistent management, coaching and counseling of direct reports, including providing feedback, conducting performance evaluations, training, mentoring, and handling discipline issues. The Team Leader will also be responsible for writing employee performance evaluations, delivering annual merit reviews, updating employee journals daily, and performing other administrative tasks as assigned. Additionally, the role requires performing root cause analysis, identifying opportunities to improve efficiencies, and ensuring direct reports meet their goals and follow departmental processes. The Team Leader will be responsible for the day-to-day operations of the Service Desk and will work with the Project and Senior Management Team for long-term strategies and achieving Service Level Agreements (SLAs) set forth by the client.

Requirements

High school diploma or equivalent required
2+ years of management experience including coaching, training, mentoring interviewing, hiring and terminations
Good interpersonal skills
Excellent attention to detail and organization skills
Effective time management and organizational skills
Excellent verbal and written communication skills
Be a big-thinker, able to think strategically and ready to be and feel a part of the big picture
Be flexible & adaptable in your understanding of client needs and goals to achieve successful outcomes

Responsibilities

Create a cohesive team environment through consistent management
Coach and counsel of direct reports including providing feedback including positive recognition, conduct performance evaluations, training, mentoring and handling discipline issues
Write employee performance evaluations, deliver annual merit reviews, update employee journals daily, and performing other administrative tasks as assigned
Perform root cause analysis and identify opportunities to improve efficiencies
Ensure direct reports meet their goals and follow departmental processes
Responsible for day to day operations of Service Desk
Work with the Project and Senior Management Team for long term strategies and achieving Service Level Agreements (SLAs) set forth by client