Field Services Specialist - Nashville, TN

Lutron Electronics Co., Inc•Nashville, TN

6d•Onsite

About The Position

Lutron is seeking a Field Services Specialist to serve the Nashville, Tennessee metro area. This technically skilled, customer-focused professional provides on-site support for Lutron’s lighting and shading systems and helps customers optimize system performance from initial setup through ongoing service. The role involves commissioning, troubleshooting, repairing, and maintaining commercial systems at diverse customer sites, along with coordinating site visits, training users, and supporting upgrades. The specialist also provides expertise on legacy products and collaborates with engineering, sales, and support teams to improve service delivery and customer experience. The position requires a high school diploma or GED, at least five years of combined work, college, or trade school experience emphasizing electro-mechanical or related field experience, electrical troubleshooting experience, customer service skills, a valid driver’s license, and willingness to travel 30% of the time. Computer networking experience is preferred. Applicants must already be authorized to work in the United States without current or future visa sponsorship.

Requirements

High school diploma or GED equivalent.
At least five years of combined work, college, or trade school experience, emphasizing electro-mechanical or related field experience.
Proficiency in computer operation, including file management, Outlook/Teams and other interpersonal communications software, web navigation, and Microsoft-based productivity software.
Experience troubleshooting electrical systems.
Demonstrated customer service skills and ability to interact professionally at jobsites with customers such as contractors and specifiers.
Willingness to travel 30% of the time.
Valid driver’s license.
Authorization to work in the United States without requiring Lutron to sponsor a work visa, now or in the future.

Nice To Haves

Computer networking experience.

Responsibilities

Provide on-site customer service and technical support to Lutron clients throughout the system lifecycle.
Commission, troubleshoot, and repair Lutron Commercial Systems according to field service protocols and best practices.
Coordinate and manage site visits with contractors, facility managers, and other stakeholders to support accurate and efficient installation and integration.
Work independently at diverse commercial job sites while adapting to fast-paced environments and changing priorities.
Support Lutron products through diagnostics, repairs, user training, and system upgrades.
Provide knowledgeable support for legacy systems and products to clients and internal teams.
Collaborate with engineering, sales, and support teams to resolve issues, improve service delivery, and enhance the customer experience.