Field Services Specialist

Public Health Management Corporation•Philadelphia, PA

10d•Onsite

About The Position

The Field Services Program is responsible for linking people with HIV (PWH) to medical care, primarily those who are out of care. The Field Services Specialist (FSS) is a community outreach position within the Philadelphia Department of Public Health (PDPH), Division of HIV Health (DHH). This position reports to the Field Services Program Coordinator. The core functions of the FSS will be done through meeting clients in their homes and in the field, as well as accompanying patients to medical visits and community organizations. Much time is spent talking with the clients, building trust, determining what is preventing them from accessing medical care, and coordinating services. The FSS will also be responsible for providing outreach services to people who are newly diagnosed with HIV and individuals who may be impacted by community outbreaks of HIV. The Field Services Specialist will be required to work closely with partners in the HIV community, including medical providers, community-based organizations, and various divisions within the local and state health departments. The FSS must have a valid driver’s license, a good driving record, and willingness to transport patients, coworkers, and other pertinent personnel. Hired employees will not be required to have a car. Occasional evening work is required.

Requirements

High school diploma or equivalent required
Minimum of two years conducting outreach and/or community engagement activities with communities of color and/or persons who inject drugs and/or LGBTQ individuals
At least one year working in an HIV, health services, social services, public health, or community-based organization
Valid driver's license required
Willingness to conduct core outreach activities through home visits, doctor’s visits, and other field visits
Desire to work with people with HIV (PWH) and people who inject drugs (PWID), communities of color, and LGBTQ people
Ability to work effectively and respectfully with people of all gender identities and sexual orientations, applying a practice of cultural humility and ongoing self-reflection
Ability to perform all specified duties and tasks
Ability to solve complex problems quickly and effectively
Ability to work collaboratively with a team
Basic computer skills with knowledge of Microsoft Word and Microsoft Excel
Competent in written and oral communication
Courteous customer service is vital to the position
Demonstrate effective organization and time management skills
Demonstrate respect for the confidentiality and privacy of health data
Flexibility, professionalism, and the ability to remain calm in a fast-paced environment are essential attributes
Interact sensitively, effectively, and professionally with people from diverse cultural, socioeconomic, and educational backgrounds
Build positive working relationships with team members and support a healthy office culture
Knowledge of HIV
Willingness and flexibility in accepting direction

Responsibilities

Communicate with management team, other health department staff, and public health partners in a timely and professional manner
Consult with physicians, nurses, and other health professionals to ensure patients connect to medical care
Demonstrate the ability to work independently while out in the field
Effectively locate people living with HIV who are newly diagnosed and/or out of medical care through home and field visits, phone calls, social media platforms, and public databases
Navigate the city of Philadelphia geographical area effectively
Participate in coordinated response activities during public health emergencies, such as cluster and/or outbreak response
Participate in training and career development seminars including ARTAS training, HIV Counseling and Testing, confidentiality and security, and professional ethics training
Perform other related duties required by the Department of Public Health and/or Division of HIV Health
Prioritize tasks for multiple concurrent projects, track the progress and status of tasks in detail, and provide status updates on short notice
Provide appropriate substance abuse and mental health assessment
Provide supportive services referrals to address patient/client barriers and needs
Work with PWH to support positive coping strategies, identify barriers to accessing medical care, and navigate community resources