Field Services Leader

Valet Living • Austin, TX

5d • Onsite

About The Position

Valet Living is hiring a Field Services Leader to oversee daily operations across an assigned market. This field-based role leads a team of part-time Field Services Technicians who deliver waste stream management services for multifamily communities. Services include recycling sorting and contamination reduction, compost inspection, waste leveling, cardboard control, container fullness audits, hauling right-sizing, bulk waste coordination, and overall waste optimization.

The Field Services Leader is responsible for service quality, safety, operational efficiency, and client experience across supported communities. The role is hands-on and involves working alongside the team, solving operational challenges, using data to guide decisions, and managing fast-moving operations. The position is 75% or more field-based, requires regular travel throughout the assigned market, and includes daytime hours with occasional evenings or irregular hours based on operational needs. A company vehicle is provided.

Requirements

• At least 2 years of leadership experience.
• Proven ability to build and lead high-performing teams.
• Strong analytical skills and ability to use data to improve efficiency and decision-making.
• Organized and detail-oriented, with the ability to manage multiple priorities.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills and ability to adapt in a fast-paced environment.
• Proficiency in Microsoft Word, Outlook, Excel, and PowerPoint.
• Comfort using and training others on mobile and proprietary applications.
• Ability to work outdoors 75% or more of the time in varying weather conditions.
• Ability to travel regularly throughout the assigned market.
• Ability to lift, carry, and transport materials up to 50 pounds.
• Ability to walk long distances, climb stairs, bend, and lift overhead.
• Ability to safely operate a manual tamper to compact trash.
• Comfort working in environments with unpleasant odors.
• Valid driver's license and ability to operate a vehicle in accordance with company policy.
• Current auto insurance with the employee listed as a driver.
• Ability to work occasional evenings or irregular hours based on business needs.

Nice To Haves

• Leadership experience in a field-based or operational environment.
• Experience overseeing a dispersed, part-time workforce across multiple locations.
• Background in retail, hospitality, home services, or B2B services with a strong client-first mindset.
• Experience driving operational improvements or remediation initiatives.

Responsibilities

• Onboard, train, coach, and develop Field Services Technicians to ensure consistent service execution and safety compliance.
• Set clear expectations for productivity, quality, and service standards.
• Conduct on-site audits, scorecard reviews, and coaching sessions to address performance gaps.
• Foster accountability, teamwork, and continuous improvement.
• Support recruiting, onboarding, and performance management in partnership with Human Resources.
• Oversee daily service execution across assigned communities and clients.
• Ensure staffing levels, coverage, and readiness align with operational needs and growth plans.
• Step in to support service continuity and resolve issues as needed.
• Review hauler reporting, efficiency metrics, financial data, and scorecards to monitor performance.
• Identify trends, risks, and opportunities, and implement process and procedural improvements.
• Build trusted, professional relationships with client stakeholders.
• Ensure service level agreements are met or exceeded.
• Address client feedback proactively and adjust service strategies as needed.
• Participate in regional and market account reviews to validate compliance and service quality.
• Support community launches by ensuring service readiness and adherence to operational standards.
• Align on-site execution with regional and national operational priorities.
• Collaborate with internal teams on growth, change initiatives, and new process adoption.
• Lead teams through change management to support timely adoption of new tools, processes, and expectations.

Benefits

• Medical, dental, and vision coverage for employees and their families.
• HSA with employer contributions and Flexible Spending Accounts.
• 401(k) with company match.
• Life and disability insurance, AD&D, and business travel coverage.
• Up to 15 PTO days annually, 10 paid holidays, one floating holiday, and one volunteer day.
• Tuition reimbursement up to $5,250 per year and access to an online education center.
• Referral bonuses, pet insurance, associate assistance programs, discount programs, rewards, recognition, and free access to Torch Fitness virtual programs.
• Company vehicle provided.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed