Field Services Leader

Valet Living • Austin, TX

1d • $27 - $30 • Onsite

About The Position

Valet Living is hiring a Field Services Leader to oversee daily operations across an assigned market. This field-based role leads a team of part-time Field Services Technicians who deliver waste stream management services for multifamily communities. Services include recycling sorting and contamination reduction, compost inspection, waste leveling, cardboard control, container fullness audits, hauling right-sizing, bulk waste coordination, and overall waste optimization.

The Field Services Leader is responsible for service quality, safety, operational efficiency, and client experience across supported communities. The role is hands-on and involves working alongside the team, solving operational challenges, using data to guide decisions, and maintaining effective operations. The position is 75% or more field-based, with regular travel throughout the assigned market. Daytime hours are expected, with occasional evenings or irregular hours based on operational needs.

Compensation is listed at $27.00–$30.00, and a company vehicle is provided. The final offer may vary based on location, experience, and skill set. The application window is anticipated to close 60 days from the posting date.

Requirements

• At least 2 years of leadership experience, preferably in a field-based or operational environment.
• A background in retail, hospitality, home services, or B2B services with a strong client-first mindset.
• Experience driving operational improvements or remediation initiatives.
• Ability to build and lead high-performing teams.
• Strong analytical skills and ability to use data to improve efficiency and decision-making.
• Organized and detail-oriented, with the ability to manage multiple priorities.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills and adaptability in a fast-paced environment.
• Proficiency in Microsoft Word, Outlook, Excel, and PowerPoint.
• Comfort using and training others on mobile and proprietary applications.
• Ability to work outdoors 75% or more of the time in varying weather conditions and travel regularly throughout the assigned market.
• Ability to lift, carry, and transport materials up to 50 lbs; walk long distances; climb stairs; bend; and lift overhead.
• Ability to safely operate a manual tamper to compact trash and work in environments with unpleasant odors.
• Valid driver’s license and ability to operate a vehicle in accordance with company policy.
• Current auto insurance with the employee listed as a driver.
• Ability to work occasional evenings or irregular hours based on business needs.

Nice To Haves

• Experience overseeing a dispersed, part-time workforce across multiple locations.

Responsibilities

• Onboard, train, coach, and develop Field Services Technicians to ensure consistent service execution and safety compliance.
• Set expectations for productivity, quality, and service standards.
• Conduct on-site audits, scorecard reviews, and coaching sessions to address performance gaps.
• Foster accountability, teamwork, and continuous improvement.
• Support recruiting, onboarding, and performance management in partnership with Human Resources.
• Oversee day-to-day service execution across assigned communities and clients.
• Ensure staffing levels, coverage, and readiness align with operational needs and growth plans.
• Support service continuity and resolve operational issues when needed.
• Review hauler reporting, efficiency metrics, financial data, and scorecards to monitor performance.
• Identify trends, risks, and opportunities and implement process and procedural improvements.
• Build professional relationships with client stakeholders and ensure service level agreements are met or exceeded.
• Address client feedback proactively and adjust service strategies as needed.
• Participate in regional and market account reviews to validate compliance and service quality.
• Support community launches by ensuring service readiness and adherence to operational standards.
• Align on-site execution with regional and national operational priorities.
• Collaborate with internal teams on growth, change initiatives, and new process adoption.
• Lead teams through change management and ensure timely adoption of new tools, processes, and expectations.

Benefits

• Medical, dental, and vision coverage for the employee and family.
• HSA with employer contributions and Flexible Spending Accounts.
• 401(k) with company match.
• Life and disability insurance, AD&D, and business travel coverage.
• Up to 15 PTO days annually, 10 paid holidays, one floating holiday, and one volunteer day.
• Tuition reimbursement up to $5,250 per year and access to an online education center.
• Referral bonuses, pet insurance, associate assistance programs, discount programs, rewards and recognition, and free access to Torch Fitness virtual programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed