Field Services Human Resources Manager

Vertex Education•Chandler, AZ

About The Position

The Field Services Human Resources Manager provides leadership and oversight to a team of HR Managers responsible for employee relations, workers’ compensation, employee leaves, and workplace accommodations. The role ensures consistent, compliant, and employee-centered HR practices across the organization while building and maintaining strong relationships with internal clients. As a senior resource for complex employee matters, the manager coaches and develops the HR team, identifies trends and risks, and partners with organizational leaders to understand their needs and support a positive, productive workplace. The position also oversees HR programs and processes, maintains regional employee handbooks, monitors compliance, analyzes operational data, and supports continuous improvement. Vertex Education describes its work as supporting schools, students, and communities through education services. The company states that it offers industry-leading pay and rewards, referral bonuses, unlimited flexible paid time off for performance, comprehensive medical, dental, and vision benefits, a 401(k) plan with a 6% employer match, mentoring, and funds for training classes. Candidates must be able to obtain and maintain a valid IVP Level One Fingerprint Clearance Card.

Requirements

At least 6 years of progressive human resources experience, including employee relations, workplace investigations, performance management, and employment law compliance.
At least 3 years of experience leading, supervising, or managing HR professionals.
Demonstrated experience overseeing employee relations, workers’ compensation, employee leaves, and workplace accommodations.
Working knowledge of federal, state, and local employment laws and regulations, including FMLA, ADA, FLSA, and applicable workers’ compensation requirements.
Experience managing complex employee relations matters, conducting or overseeing workplace investigations, and advising organizational leadership on resolutions.
Experience developing and implementing HR policies, procedures, and operational improvements.
Ability to establish, monitor, and analyze team performance metrics and KPIs to identify trends, mitigate risk, and improve service delivery.
Experience partnering with business leaders, legal counsel, and cross-functional stakeholders to support organizational objectives.
Strong leadership, coaching, and team development skills.
Strong conflict resolution, counseling, negotiation, risk management, and relationship-building skills.
Ability to exercise independent judgment and discretion when handling sensitive and confidential employee matters.
Strong analytical, problem-solving, and decision-making capabilities; ability to manage competing priorities, complex employee matters, and multiple stakeholder relationships.
Excellent written and verbal communication skills, including the ability to influence and advise organizational leaders.
Commitment to consistency, accountability, confidentiality, and continuous improvement; ability to embrace Vertex Education’s mission, vision, and values.
Must be able to obtain and maintain a valid IVP Level One Fingerprint Clearance Card.

Nice To Haves

Bachelor’s degree in Human Resources, Business Administration, Employee Relations, or a related field preferred.
Experience supporting multi-location organizations or charter school environments preferred.
Professional HR certification such as PHR, SPHR, SHRM-CP, or SHRM-SCP preferred.

Responsibilities

Lead, coach, and develop a team of HR Managers; establish priorities, assign responsibilities, monitor workloads and performance, hold team meetings and check-ins, and support ongoing professional development and training.
Provide guidance on complex, sensitive, or high-risk employee matters and promote consistency in HR practices, documentation, decision-making, and communication.
Establish and report operational and results-driven team KPIs.
Oversee the employee relations function, advising HR Managers and organizational leaders on performance management, workplace concerns, policy interpretation, conflict resolution, and corrective action.
Review complex or escalated employee complaints and workplace investigations; ensure investigations are timely, objective, documented, and consistent.
Identify employee relations trends and recommend proactive solutions; partner with legal counsel and senior leadership when appropriate.
Oversee workers’ compensation programs and claims management, including injury reporting and documentation, open claims, return-to-work plans, and communications with employees, supervisors, insurers, medical providers, and other partners.
Review workers’ compensation claim trends and collaborate with leadership and safety personnel to reduce workplace injuries and related costs; ensure compliance with applicable requirements.
Oversee employee leave programs, including FMLA, medical, military, paid, and other legally required or organizational leaves.
Ensure accommodation requests are handled promptly, consistently, and confidentially; guide the ADA interactive process and support leave, accommodation, return-to-work, and fitness-for-duty matters.
Ensure employees and supervisors receive clear, timely information about responsibilities, documentation, and next steps for leaves and accommodations.
Ensure HR practices comply with applicable federal, state, and local employment laws and organizational policies.
Develop, review, and improve procedures for employee relations, workers’ compensation, leaves, and accommodations; maintain regional employee handbooks.
Maintain accurate, confidential records and appropriate documentation standards; monitor legal changes and recommend policy, procedure, and training updates.
Prepare reports and analyze data to identify risks, trends, and opportunities for improvement; participate in audits and respond to agency inquiries, charges, claims, or information requests as needed.