Field Services Human Resources Manager

Vertex Education•Chandler, AZ

About The Position

The Field Services Human Resources Manager leads and oversees a team of HR Managers responsible for employee relations, workers’ compensation, employee leaves, and workplace accommodations. The role ensures consistent, compliant, and employee-centered HR practices across the organization and builds trusted relationships with internal clients. As a senior resource for complex employee matters, the manager coaches and develops the HR team, identifies trends and risks, and partners with organizational leaders to support a positive and productive workplace. The position oversees employee relations, workplace investigations, workers’ compensation claims management, leave programs, and accommodation processes. It ensures that requests and matters are handled promptly, consistently, confidentially, and in compliance with applicable law and organizational policy. The manager also develops and improves procedures, maintains regional employee handbooks and confidential records, monitors legal changes, analyzes reports and KPIs, and participates in audits and agency inquiries. Vertex Education describes itself as a purpose-led education services provider supporting schools and communities. The company highlights a welcoming, supportive, and inclusive environment, opportunities for professional growth, and comprehensive benefits.

Requirements

At least 6 years of progressive human resources experience, including employee relations, workplace investigations, performance management, and employment-law compliance.
At least 3 years of experience leading, supervising, or managing HR professionals.
Demonstrated experience overseeing employee relations, workers’ compensation, employee leaves, and workplace accommodations.
Working knowledge of federal, state, and local employment laws and regulations, including FMLA, ADA, FLSA, and applicable workers’ compensation requirements.
Experience managing complex employee relations matters, conducting or overseeing workplace investigations, and advising organizational leadership on resolutions.
Experience developing and implementing HR policies, procedures, and operational improvements.
Ability to establish, monitor, and analyze team performance metrics and KPIs to identify trends, mitigate risk, and improve service delivery.
Experience partnering with business leaders, legal counsel, and cross-functional stakeholders to support organizational objectives.
Strong leadership, coaching, and team-development skills.
Strong conflict-resolution, counseling, negotiation, risk-management, and relationship-building skills.
Ability to exercise independent judgment and discretion when handling sensitive and confidential employee matters.
Strong analytical, problem-solving, and decision-making capabilities.
Ability to manage competing priorities, complex employee matters, and multiple stakeholder relationships.
Excellent written and verbal communication skills, including the ability to influence and advise organizational leaders.
Commitment to consistency, accountability, confidentiality, and continuous improvement, and ability to embrace Vertex Education’s mission, vision, and values.
Must be able to obtain and hold a valid IVP Level One Fingerprint Clearance Card at all times.

Nice To Haves

Bachelor’s degree in Human Resources, Business Administration, Employee Relations, or a related field.
Experience supporting multi-location organizations or charter school environments.
Professional HR certification such as PHR, SPHR, SHRM-CP, or SHRM-SCP.

Responsibilities

Lead, coach, and develop a team of HR Managers; set priorities, assign responsibilities, and monitor workload and performance.
Provide guidance on complex, sensitive, or high-risk employee matters and promote consistent HR practices, documentation, decision-making, and communication.
Establish and report operational and results-driven team KPIs; hold regular team meetings and individual check-ins; support team members’ professional development and training.
Oversee employee relations and advise HR Managers and organizational leaders on performance management, workplace concerns, policy interpretation, conflict resolution, and corrective action.
Review complex or escalated complaints and workplace investigations, ensuring they are timely, objective, well documented, and handled consistently.
Identify employee relations trends and recommend proactive solutions; partner with legal counsel and senior leadership when appropriate.
Oversee workers’ compensation claims-management processes, including prompt reporting and documentation of workplace injuries.
Monitor open claims, return-to-work plans, and communication with employees, supervisors, insurance carriers, medical providers, and other partners.
Review workers’ compensation trends and collaborate with leadership and safety personnel to reduce injuries and related costs; ensure compliance with applicable requirements.
Oversee employee leave programs, including FMLA, medical leave, military leave, paid leave, and other legally required or organizational leaves.
Ensure workplace accommodation requests are handled promptly, consistently, and confidentially; guide the interactive process under the ADA and other applicable laws.
Support HR Managers with leave, accommodation, return-to-work, and fitness-for-duty matters, and ensure employees and supervisors receive clear, timely communications.
Ensure HR practices comply with federal, state, and local employment laws and organizational policies.
Develop, review, and improve procedures for employee relations, workers’ compensation, leaves, and accommodations.
Maintain accurate, confidential records and appropriate documentation standards, including maintaining Regional Employee Handbooks.
Monitor employment-law changes and recommend updates to policies, procedures, and training.
Prepare reports and analyze data to identify risks, trends, and opportunities for improvement.
Participate in audits and respond to agency inquiries, charges, claims, or requests for information as needed.