Field Services Engineer Sr II

Biomet Microfixation, LLC • Remote, Remote

3d • $90,000 - $110,000

About The Position

The Lead Field Engineer for Monteris, LLC is a field-based subject matter expert who provides third-line support for field interventions. The position serves as a liaison between customer sites and R&D, sharing feedback to improve products and processes. It also assists with high-level complaint investigations and troubleshooting and leads key projects. The engineer develops a thorough understanding of all Monteris device platforms and contributes to field engineer training, procedure validation, and customer support.

Requirements

• Meet the requirements for Monteris Field Engineer SR I.
• Demonstrate excellent troubleshooting skills and mechanical aptitude.
• Communicate effectively in a cross-functional team environment.
• Follow internal communication and documentation requirements.
• Demonstrate mutual respect, ongoing communication, and a positive outlook with internal team members and customers.
• Have excellent communication, organization, and customer relationship skills.
• Work independently without specific direction on daily activities.
• Determine one's own schedule based on business needs.
• Apply technical knowledge to solve varied and complex problems, including unfamiliar problems.
• Have a B.S. or M.S. in Engineering or a relevant Science field.
• Have a valid driver's license and good driving record.
• Have 2–5 years of experience in field support or engineering involving troubleshooting.

Nice To Haves

• Experience in field support or engineering with troubleshooting, preferably at a medical device company.
• Engineering experience in an operating room and MRI environment.

Responsibilities

• Develop the highest level of understanding across all Monteris device platforms.
• Assist FSE managers and trainers with field service engineer training and onboarding.
• Provide third-line support for field interventions as a field-based subject matter expert.
• Deliver product feedback and improvement suggestions to R&D.
• Assist in validating new procedures before their release to the field.
• Liaise between customers and Zimmer Biomet regarding product quality and performance.
• Attend product trade shows and trainings.
• Collaborate with trainers and provide feedback on improvements based on field experience.
• Assist with high-level complaint investigations and troubleshooting.
• Lead key projects.

Benefits

• Development opportunities.
• Employee resource groups (ERGs).
• Flexible working environment.
• Location-specific competitive total rewards.
• Wellness incentives.
• Recognition and performance awards.
• Annual bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior