Field Services Engineer II
Omnicell•Baton Rouge, LA
•Onsite
About The Position
The Field Services Engineer II independently provides onsite troubleshooting, preventive maintenance, and emergency maintenance for Omnicell electro-mechanical and automation solutions. The role regularly communicates with director-level nursing and pharmacy staff, handles problems of advanced scope, and provides coaching and mentoring as needed. The position also supports healthcare delivery by helping customers use medication management systems effectively.
Requirements
- Coursework in Network Engineering, Robotics, or Electronics.
- Experience working in a hospital environment.
- Must be able to lift 50 lbs. to approximately 5 ft. high.
- Available 24 hours a day, Monday through Friday, and for weekend on-call rotations.
- Must provide a work area at home and space for trunk stock inventory.
- Valid driver's license with an acceptable driving record; must meet Omnicell's insurance coverage requirements and have an acceptable working vehicle.
Nice To Haves
- Bachelor’s Degree in Engineering/Technology or a related discipline and one year of relevant experience; or an Associate's Degree, Trade School Certification, or Military Training in an Engineering/Technology-related discipline and four years of relevant experience; or seven years of equivalent experience troubleshooting and repairing electronic, mechanical, or computer devices.
- Knowledge of FDA regulations for medical devices and Quality Management Systems.
Responsibilities
- Independently perform onsite troubleshooting, preventive maintenance, and emergency maintenance of Omnicell electro-mechanical and automation solutions.
- Regularly communicate with director-level nursing and pharmacy staff and tackle problems of advanced scope.
- Provide coaching and mentoring as needed.
- Document all service events according to Omnicell policies and procedures.
- Meet company guidelines for response time and service levels.
- Escalate product bugs, malfunctions, and design issues through support channels.
- Participate in staff meetings.
- Maintain service quality and customer satisfaction.
- Manage parts inventory and the return materials process.
- Travel frequently within the primary area and provide backup support in adjacent areas as needed.
Benefits
- Opportunities for advancement and learning specialized automated or robotic products.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
