Field Services Engineer II

Omnicell•Lafayette, LA

4d•$16 - $30•Onsite

About The Position

The Field Services Engineer II independently troubleshoots, maintains, and repairs Omnicell electro-mechanical and automation solutions at customer sites. The role works with nursing and pharmacy staff, including director-level personnel, to resolve advanced-scope problems, support reliable service, and maintain customer satisfaction. The engineer documents service events, manages parts and returned materials, escalates product issues, and provides coaching and mentoring as needed. The position requires frequent local travel, weekday availability for 24-hour response coverage, and participation in weekend on-call rotations. The employee must provide a home work area and space for trunk stock inventory, and must use their own acceptable vehicle.

Requirements

Coursework in Network Engineering, Robotics, or Electronics.
Experience working in a hospital environment.
One of the following relevant qualification pathways: Bachelor's Degree in Engineering/Technology or a related discipline and one year of relevant experience; Associate's Degree, Trade School Certification, or Military Training in an Engineering/Technology-related discipline and four years of relevant experience; or seven years of equivalent experience troubleshooting and repairing electronic, mechanical, or computer devices.
Must be able to lift 50 lbs. to approximately 5 ft. high.
Available 24 hours a day, Monday through Friday, and for weekend on-call rotations.
Frequent local travel in the primary area and backup support in adjacent areas as needed.
Provide a work area at home and space for trunk stock inventory.
Valid driver's license with an acceptable driving record, ability to meet Omnicell's insurance coverage requirements, and an own vehicle in acceptable working condition.
Drug screen required.

Nice To Haves

Knowledge of FDA regulations for medical devices and Quality Management Systems.

Responsibilities

Independently perform onsite troubleshooting, preventive maintenance, and emergency maintenance of Omnicell's electro-mechanical and automation solutions.
Communicate regularly with director-level nursing and pharmacy staff and tackle problems of advanced scope.
Provide coaching and mentoring as needed.
Thoroughly document all service events according to Omnicell's policies and procedures.
Meet company guidelines for response time and service levels.
Escalate product bugs, malfunctions, and design issues through support channels.
Participate in various staff meetings.
Maintain service quality and customer satisfaction.
Manage parts inventory and the return materials process.