Field Services Engineer

Saab • Quantico, VA

2d • Onsite

About The Position

Saab, Inc. is seeking an experienced Field Services Engineer to join its team in Quantico, Virginia. The role provides on-site customer support for complex equipment and systems, including installation, diagnosis, troubleshooting, servicing, and repair. The engineer verifies system operational quality and instructs customers on proper operation and maintenance. The position serves as a company liaison on administrative and technical matters for assigned projects and provides support across hardware, software, PCs, Live Virtual Constructive (LVC) integration, and networking, including wireless networking. The role involves collaborating with customers and internal teams to resolve problems, interpreting customer needs, applying established procedures and judgment, and designing scalable, repeatable, sustainable solutions. Domestic travel of up to 25% annually is required.

The role requires a high school diploma or equivalent and at least two years of experience in a related field. Candidates must be U.S. citizens and must hold or have previously held a U.S. DoD Secret Clearance; candidates with an active clearance are preferred. Candidates selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. A pre-employment drug screen is required.

Requirements

• High school diploma or equivalent.
• At least 2 years of experience in a related field.
• Must hold or have previously held a U.S. DoD Secret Clearance; active clearance is preferred.
• Strong technical knowledge of hardware, software, and networking systems.
• Excellent problem-solving and communication skills.
• Must be a U.S. citizen.
• Must meet eligibility requirements for access to classified information if selected; a government security investigation may apply.
• Must pass a pre-employment drug screen.

Nice To Haves

• Experience with military tactical instrumentation systems.
• Experience with simulation systems.
• Currently hold an active U.S. DoD Secret Clearance.

Responsibilities

• Perform on-site installation and maintenance of complex equipment and systems.
• Diagnose, troubleshoot, service, and repair equipment.
• Verify and approve the operational quality of system equipment.
• Instruct customers on system operation and maintenance.
• Serve as a company liaison with customers on administrative and technical matters for assigned projects.
• Interpret customer needs and determine whether problem resolution should be handled by sales personnel, customer support representatives, or engineers.
• Provide field support for system hardware and software, PCs, LVC integration, and networking, including wireless networking.
• Apply learned techniques and contribute to analysis and investigation to solve problems, exercising judgment within defined procedures.
• Build productive internal and external working relationships and collaborate on procedures or transactions to resolve mutual problems.
• Provide standard professional advice and prepare initial reports and analyses for review by experienced team professionals.
• Design and implement solutions that emphasize scalability, repeatability, and long-term sustainability.
• Deliver consistent, high-quality customer support.
• Travel domestically up to 25% annually.

Benefits

• Medical, vision, and dental insurance for employees and dependents.
• Generous paid time off, including 8 designated holidays.
• 401(k) with employer contributions.
• Tuition assistance and student loan assistance.
• Wellness and employee assistance resources.
• Employee stock purchase opportunities.
• Short-term and long-term disability coverage.
• Professional growth opportunities.
• Competitive wages.
• Work-life balance.
• Business casual atmosphere.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED