Field Services Engineer

Saab • Quantico, VA

4d • $86,400 - $108,000 • Onsite

About The Position

Saab, Inc. is seeking an experienced Field Services Engineer to provide highly visible customer support in Quantico, Virginia. The role includes on-site installation, diagnosis, troubleshooting, servicing, and repair of complex equipment and systems. The engineer ensures system equipment meets operational quality standards and instructs customers in proper operation and maintenance. The position serves as a company liaison on administrative and technical matters for assigned projects, interprets customer needs, and determines the appropriate team for problem resolution. Field support covers system hardware and software, PCs, Live Virtual Constructive (LVC) integration, and networking, including wireless networking. The role applies learned techniques and judgment within defined procedures, contributes to problem analysis and investigation, builds productive working relationships, prepares initial reports and analyses for review, and designs scalable, repeatable, sustainable solutions. Domestic travel is up to 25% annually. The compensation range is $86,400–$108,000. Applicants must be U.S. citizens and must hold or have previously held a U.S. DoD Secret Clearance; an active clearance is preferred. Selected applicants may undergo a government security investigation and must meet eligibility requirements for classified access. Candidates must pass a pre-employment drug screen.

Requirements

• High school diploma or equivalent.
• At least 2 years of experience in a related field.
• Must hold or have previously held a U.S. DoD Secret Clearance.
• Strong technical knowledge of hardware, software, and networking systems.
• Excellent problem-solving and communication skills.
• Must be a U.S. citizen.
• Must pass a pre-employment drug screen.
• Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information.

Nice To Haves

• Currently active U.S. DoD Secret Clearance.
• Experience with military tactical instrumentation systems.
• Experience with simulation systems.

Responsibilities

• Work collaboratively as part of a team and independently.
• Perform on-site installation and maintenance of complex equipment and systems.
• Diagnose, troubleshoot, service, and repair equipment.
• Verify and approve the operational quality of system equipment.
• Instruct customers on system operation and maintenance.
• Serve as a company liaison with customers on administrative and technical matters for assigned projects.
• Interpret customer needs and determine whether problem resolution belongs with sales personnel, customer support representatives, or engineers.
• Provide field support for system hardware and software, PCs, LVC integration, and networking, including wireless networking.
• Apply learned techniques and contribute to analysis and investigation to solve problems, exercising judgment within defined procedures.
• Build productive internal and external working relationships to resolve mutual problems by collaborating on procedures or transactions.
• Provide standard professional advice and prepare initial reports and analyses for review by experienced team professionals.
• Design and implement scalable, repeatable, and sustainable solutions to a variety of challenges.
• Deliver consistent, high-quality customer support.
• Travel domestically up to 25% annually.

Benefits

• Medical, vision, and dental insurance for employees and dependents.
• Generous paid time off, including 8 designated holidays.
• 401(k) with employer contributions.
• Tuition assistance and student loan assistance.
• Wellness and employee assistance resources.
• Employee stock purchase opportunities.
• Short-term and long-term disability coverage.
• Professional growth opportunities.
• Competitive wages.
• Work-life balance.
• Business casual atmosphere.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED