Field Services Engineer

ECI•New York, NY

5d•$80,000 - $90,000

About The Position

The Field Services Engineer delivers first-class service, advice, and technical support to Eze Castle clients, maintaining high standards of customer service, efficiency, knowledge, and integrity. The role covers daily support incidents, desktop and light server troubleshooting, hardware and software installation, upgrades, and relocations. The engineer works with high-profile financial industry clients, both onsite in client environments and through remote resources, and must demonstrate professionalism and strong communication skills. ECI provides managed services, cybersecurity, and business transformation for mid-market financial services organizations. The company serves more than 1,000 customers worldwide with over $3 trillion in assets under management, and emphasizes employee empowerment, development, and a promote-from-within culture. The role may involve a long-term engagement with a single client. It requires independent work with moderate supervision, flexibility in a fast-paced environment, business travel, and work beyond normal business hours when necessary. Overtime may be required to meet project deadlines, including late nights and weekends. The stated salary range is $80,000 to $90,000.

Requirements

A college diploma or university degree in Computer Science or a related field, or equivalent experience.
1–3 years of end-user support experience.
Exceptional written and oral communication skills.
Strong interpersonal skills, including rapport-building, listening, and questioning.
Willingness to learn.
Self-motivation and ability to work in a fast-paced team environment.
Attention to detail and proven analytical and problem-solving abilities.
Ability to manage time effectively across internal tasks and work with external vendors.
Experience deploying home networks, including Cable/DSL/FIOS modems, firewalls, and hardware and software VPN clients.
Basic understanding of TCP/IP, LAN/WAN, DHCP, DNS, routing, switching, and firewalls.
Ability to reinstall and troubleshoot operating systems and applications.
Experience with Microsoft Windows 7/8/10 and Microsoft Office 2010–2019.
Ability to configure and troubleshoot Android/iOS devices and potentially integrate them with MDM solutions.
Basic experience with public cloud technologies, especially Office 365.
Familiarity with cybersecurity concepts, including multi-factor authentication, antivirus/antimalware, software firewalls, and web filtering.
Experience troubleshooting desktop and laptop computers, printers, and mobile devices.
Ability to perform system patching and maintenance.
Ability to work independently with moderate supervision and respond flexibly to multiple work pressures.
Ability to work under a moderate noise level.
Ability to sit for extended periods.
Dexterity to operate a computer keyboard, mouse, and power tools and to handle computer components.
Ability to lift and transport moderately heavy objects, such as computers and peripherals.

Nice To Haves

Financial industry experience, such as with hedge funds, private equity, or funds of funds.
Experience with Managed Service Providers.
Experience with market data vendors such as Bloomberg, Reuters, or FactSet.
Experience with Microsoft Server 2008 R2–2016.
Basic knowledge of email and spam troubleshooting.
Understanding of IaaS, VDI, and backup technologies.
Experience with virtualization software such as VMware vSphere or Hyper-V.
Experience administering Active Directory users and Exchange mailboxes.
Technical certifications.
Basic understanding of desktop imaging platforms.

Responsibilities

Deliver technical support and advice to Eze Castle clients.
Respond to daily support incidents.
Troubleshoot desktop systems and provide light server troubleshooting.
Install, upgrade, and relocate hardware and software.
Support clients onsite and through remote resources.
Perform patching and system maintenance.
Manage time effectively while handling internal tasks and coordinating with external vendors.
Travel for business and work beyond normal business hours when necessary.