Field Services Engineer II
About The Position
This remote role supports East Pennsylvania, specifically the Scranton/Wilkes-Barre area. The Field Service Engineer II will collaborate with healthcare professionals to optimize healthcare delivery and improve patient outcomes. This role involves applying mechanical skills in a dynamic healthcare environment, interacting with healthcare professionals, and directly impacting patient lives. Opportunities for advancement and learning specialized automated or robotic products are available. The engineer will independently perform onsite troubleshooting, preventive maintenance, and emergency maintenance of Omnicell's electro-mechanical and automation solutions. They will regularly communicate with director-level nursing and pharmacy staff, tackle problems of advanced scope, and provide coaching and mentoring as needed.
Requirements
- Coursework in Network Engineering, Robotics, or Electronics.
- Experience working in a hospital environment.
- Bachelor’s Degree in Engineering/Technology or a related discipline AND one year of relevant experience; OR Associate's Degree/Trade School Certification/Military Training in an Engineering/Technology related discipline, AND four years of relevant experience; OR seven years equivalent experience troubleshooting and repairing electronic, mechanical, or computer devices.
- Valid driver's license with an acceptable driving record.
- Must be able to meet Omnicell's insurance coverage requirements.
- Must have their own vehicle in acceptable working condition.
Nice To Haves
- Knowledge of FDA regulations for medical devices and Quality Management Systems.
Responsibilities
- Independently perform onsite troubleshooting, preventive maintenance, and emergency maintenance of Omnicell's electro-mechanical and automation solutions.
- Regularly communicate with director-level nursing and pharmacy staff and tackle problems of advanced scope.
- Provide coaching and mentoring as needed.
- Thoroughly document all service events according to Omnicell's policies and procedures.
- Meet company guidelines for response time and service levels.
- Escalate product bugs, malfunctions, and design issues through support channels.
- Participate in various staff meetings.
- Maintain service quality and customer satisfaction.
- Manage parts inventory and return materials process.
Benefits
- Opportunities for advancement and learning specialized automated or robotic products.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
