Field Services Engineer II

Omnicell • Cranberry Township, PA

3d • Remote

About The Position

This is a remote role supporting East Pennsylvania, specifically the Scranton/Wilkes-Barre area. The Field Service Engineer II will collaborate with healthcare professionals to optimize healthcare delivery and improve patient outcomes. This role involves applying mechanical skills in a dynamic healthcare environment, interacting with healthcare professionals, and understanding how medication management systems drive efficiency. There are opportunities for advancement and learning specialized automated or robotic products.

Requirements

• Coursework in Network Engineering, Robotics, or Electronics.
• Experience working in a hospital environment.
• Bachelor’s Degree in Engineering/Technology or a related discipline AND one year of relevant experience; OR Associate's Degree/Trade School Certification/Military Training in an Engineering/Technology related discipline, AND four years of relevant experience; OR seven years equivalent experience troubleshooting and repairing electronic, mechanical, or computer devices.
• Valid driver's license with an acceptable driving record.
• Ability to meet Omnicell's insurance coverage requirements.
• Must have their own vehicle in acceptable working condition.

Nice To Haves

• Knowledge of FDA regulations for medical devices and Quality Management Systems.

Responsibilities

• Independently perform onsite troubleshooting, preventive maintenance, and emergency maintenance of Omnicell's electro-mechanical and automation solutions.
• Regularly communicate with director-level nursing and pharmacy staff and tackle problems of advanced scope.
• Provide coaching and mentoring as needed.
• Thoroughly document all service events according to Omnicell's policies and procedures.
• Meet company guidelines for response time and service levels.
• Escalate product bugs, malfunctions, and design issues through support channels.
• Participate in various staff meetings.
• Maintain service quality and customer satisfaction.
• Manage parts inventory and return materials process.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree