Field Services Engineer

ECI•San Francisco, CA

5d•Onsite

About The Position

The Field Services Engineer is responsible for delivering first class service, advice and technical support to Eze Castle clients, through the highest standards of customer service, efficiency, knowledge and integrity. This includes daily support incidents, desktop and light server troubleshooting, hardware/software installation, upgrades and relocations. The candidate will interface with high profile financial industry clients daily onsite in the clients environment and also through remote resources thus requiring the highest level of presentation, communication and professionalism. ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI. At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering our employees around the world. ECI is a leading provider in the financial industry of cloud and technical solutions. With over 25 years in business, ECI has upheld a reputation of developing top-tier industry technologists by allowing them to work in fast-paced and dynamic environments. Focusing on a “promote from within” culture allows our team to grow both personally and professionally. ECI’s culture is all about connection - connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI also offers a competitive compensation package and so much more! If you believe you would be a great fit and are ready for your best job ever, we would like to hear from you!

Requirements

College diploma or University degree in the field of Computer Science or equivalent field and/or related experience with 1-3 years of end user support
Exceptional written and oral communication skills
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills
Willingness to learn
Highly self-motivated and directed, in a fast-paced team environment
Sharp attention to detail with proven analytical and problem-solving abilities.
Effective time management in working on internal tasks as well as with external vendors
Experience deploying home networks including Cable/DSL/FIOS modems, firewalls, hardware and software VPN clients
Basic understanding of networking concepts: TCP/IP, LAN/WAN, DHCP, DNS, Routing, Switching and Firewalls
Reinstalling and troubleshooting of operating systems and applications
Microsoft Windows 7/8/10, Microsoft Office 2010-2019
Android/iOS configuration, troubleshooting and potential integration with MDM solutions
Basic experience with public cloud technologies with an emphasis on Office 365
Familiar with cyber-security concepts (Multi-Factor Authentication, Antivirus/Antimalware, Software Firewall, Web Filtering)
Experience with hardware troubleshooting (desktop/laptop, printer, mobile device)

Nice To Haves

Possible long-term singular client engagement
Financial industry experience (Hedge Funds Private Equity, FoF)
Experience with Managed Service Providers
Experience with Market Data vendors like Bloomberg, Reuters, Factset
Experience with Microsoft Server 2008R2-2016
Basic knowledge of e-mail and spam troubleshooting
Understanding of IaaS, VDI and backup technologies
Experience with virtualization software such as VMWare vSphere or Hyper-V
Administering Active Directory Users/Exchange mailboxes
Technical certifications preferred
Basic understanding of desktop imaging platforms

Responsibilities

Delivering first class service, advice and technical support to Eze Castle clients.
Handling daily support incidents.
Desktop and light server troubleshooting.
Hardware/software installation, upgrades and relocations.
Interfacing with high profile financial industry clients daily onsite in the clients environment and also through remote resources.
Performing patching and maintenance of systems.