Field Services Engineer

Associated Bank•West Allis, WI

5d•Onsite

About The Position

The Field Services Engineer provides onsite installation, maintenance, troubleshooting, and support for technology hardware across branch locations and offices. The role works with colleagues and IT teams to resolve hardware issues, support technology projects, and keep equipment operational and reliable. It involves independent field work within a collaborative team environment. The position supports a broad range of hands-on technology experiences across hardware support, field services, and projects. It offers a Monday through Friday schedule, certification and mentorship opportunities, and access to ongoing learning and career development resources.

Requirements

Associate’s degree in Computer Servicing, Network Servicing, Electromechanical Technology, or an equivalent combination of education and experience.
2–4 years of experience troubleshooting and repairing PCs, laptops, servers, printers, and multifunction devices.
Experience with IP telephone installation and support.
Experience supporting Microsoft Windows operating systems and Microsoft Office applications.
Knowledge of network infrastructure cabling, including Cat 5e and Cat 6.
Strong communication skills and attention to detail; ability to work independently and as part of a team.
Reliable transportation and ability to lawfully drive as required.
Ability to obtain HP, Data Card, and Lexmark service certifications within one year of hire.

Nice To Haves

Associate’s degree or coursework in Technical Writing.
4–7 years of experience supporting PCs, laptops, servers, printers, and multifunction devices.
Experience troubleshooting Cisco network hardware and communications systems.
Knowledge of Apple hardware.
Experience creating technical procedures and documentation.
CompTIA A+ certification.
HP certification.
Strong problem-solving skills, adaptability, and ability to perform effectively in changing or high-priority situations.

Responsibilities

Respond to onsite service requests by diagnosing, troubleshooting, and repairing computer hardware, printers, multifunction devices, and other technology equipment.
Configure, deploy, troubleshoot, and support laptops and related hardware for colleagues across the organization.
Resolve computer and IP telephone connectivity issues, working with other IT support teams as needed.
Lead or support hardware installations, relocations, upgrades, and technology deployment projects, including branch opening and closing activities.
Perform preventive maintenance, inventory audits, and asset management tasks to maintain equipment accuracy and reliability.
Review hardware performance and service history and recommend equipment replacements or improvements when appropriate.
Provide audio/visual and technical support for presentations, meetings, and business events.
Assist with developing and maintaining hardware procedures, documentation, and best practices, and support the evaluation of new technology solutions.
Comply with applicable enterprise policies, procedures, laws, and regulations; report suspicious activity, customer complaints, procedure violations, and ethical concerns as required.

Benefits

401(k) and pension plans.
Paid time off to volunteer in the community.
Diversity-focused Colleague Resource Groups.
Competitive salaries and professional development and advancement opportunities.
Well-being programs and incentives.
Parental leave.
Employee stock purchase plan.
Military benefits.
Personal banking, loan, investment, and insurance benefits.
Ongoing learning and career development resources.
Certification and mentorship opportunities.