Field Services Engineer II

Proconex • Royersford, PA

13d

About The Position

The Field Services Engineer II provides field-based engineering services to support the maintenance, troubleshooting, deployment, lifecycle management, and optimization of industrial automation systems. The role independently performs preventative maintenance, software and hardware deployments, system upgrades, troubleshooting, and commissioning while supporting the planning and execution of customer service engagements. It requires strong technical expertise, sound judgment, effective prioritization, and high-quality customer service. Regular travel to customer sites is required, and the engineer must support field-based service activities as business needs require.

Proconex is the exclusive Emerson Impact Partner for Emerson Automation Solutions in the Mid-Atlantic region. It provides process automation control systems, valves and control devices, related technologies, and services to customers in industries including life sciences, chemical, power, refining, oil and gas, food and beverage, paper, and metals, as well as commercial enterprises and campus facilities. Proconex describes itself as an employee-owned organization, where team members share in the company's growth and success through its ESOP.

Candidates must be legally eligible to work in the United States without company sponsorship. Proconex is an Equal Opportunity Employer and a Drug-Free Workplace.

Requirements

• Bachelor's degree in Engineering, Engineering Technology, Computer Science, Information Technology, or a related technical field, or an equivalent combination of education and experience.
• At least 3 years of experience supporting industrial automation systems, instrumentation, controls, field service operations, or related technical environments.
• At least 3 years of experience troubleshooting automation hardware, software, instrumentation, networking, or computer systems.
• At least 3 years of experience working with Microsoft Windows operating systems, software deployments, and system upgrades.
• At least 3 years of experience independently executing customer-facing technical service or support engagements.
• At least 3 years of experience following technical procedures, quality standards, cybersecurity requirements, and safety protocols.
• Legal eligibility to work in the United States without company sponsorship.
• Ability to travel regularly to customer sites and support field-based service activities as needed.

Nice To Haves

• Experience with Emerson DeltaV or other Distributed Control Systems (DCS).
• Experience supporting PLC, SCADA, or industrial automation systems.
• Experience configuring and deploying servers, workstations, and virtualized environments.
• Working knowledge of industrial networking, cybersecurity, and software architecture principles.
• Experience with Windows Server administration.
• Familiarity with SQL databases and database management concepts.
• Knowledge of industrial electrical systems, instrumentation, and wiring practices.
• Experience supporting commissioning, startup, migration, or lifecycle management activities in industrial process environments.
• Experience participating in an industrial on-call support rotation.

Responsibilities

• Independently support customer service engagements, including planning, coordination, scheduling, and execution.
• Build and maintain customer relationships by communicating project status, technical findings, recommendations, and risks throughout service engagements.
• Perform preventative maintenance and system health assessments on medium- to high-complexity industrial automation systems to improve reliability and reduce downtime.
• Troubleshoot and resolve intermediate automation, hardware, software, instrumentation, server, workstation, and network issues, escalating advanced issues when appropriate.
• Execute software installations, upgrades, patches, migrations, and system deployments in accordance with engineering standards and manufacturer requirements.
• Configure, deploy, and troubleshoot servers, workstations, virtual environments, and related hardware components to support automation system performance and reliability.
• Support lifecycle planning by identifying system risks, developing corrective action recommendations, and executing defined lifecycle improvement activities.
• Contribute to project execution, including system setup, testing, Factory Acceptance Testing (FAT), Site Acceptance Testing (SAT), commissioning, startup, and migration support.
• Develop customer-ready technical documentation, service reports, redlines, and system records in accordance with company and customer standards.
• Apply industrial networking, cybersecurity, and software architecture principles during maintenance, troubleshooting, and deployment activities.
• Identify project risks, scope gaps, and additional customer needs, and communicate opportunities and concerns to appropriate stakeholders.
• Maintain required technical training, certifications, and professional development while supporting safety, quality, and continuous improvement.
• Travel regularly to customer sites and support field-based service activities as business needs require.

Benefits

• Premium medical benefits.
• 401(k) match.
• Tuition reimbursement.
• Other unique incentives.
• Employee ownership through the ESOP, allowing team members to share in the company's growth and success.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level