WS - Spring Term - INTERNSHIP – Eastern Telephone & Technologies - Field Services Assistant – IWS

University of Pikeville•Pikeville, KY

5d•Onsite

About The Position

Eastern Telephone & Technologies is partnering with the University of Pikeville to offer a hands-on internship for a student interested in computers, networking, structured cabling, AI, and emerging technology. Previous professional experience is not required. Interns receive teaching and mentoring and gain supervised, real-world experience in customer environments across two primary areas: Low Voltage Services (LVS), including structured cabling and field installation, and Telephone Computer & Managed Services (TCM), including technical support and troubleshooting. The experience may include networking, computer support, managed IT, fixed wireless, business phone systems, customer service, AI, and emerging technology. The internship is designed to help students develop practical skills, confidence, professional experience, and a clearer understanding of technology career opportunities in Eastern Kentucky. Students must complete at least 80 hours during the semester, concurrently enroll in CVL 401: Integrated Internship Experience, and successfully complete the course. The position is for the 2-credit-hour option. Hours are arranged with the supervisor and are typically during normal Monday–Friday business hours. Pay is $10.50 per hour. The position is based at 106 Power Dr, Pikeville, KY 41501. The posting also states that by the end of the internship the student should be able to develop an event plan, organize logistics and schedules, communicate with participants and volunteers, track basic expenses, and evaluate an event’s effectiveness. It describes experience applicable to ministry, event coordination, hospitality, and nonprofit operations.

Requirements

Be enrolled full-time and in good standing at the University of Pikeville.
Demonstrate prior experience, education, or advanced skill in work related to the position’s responsibilities.
Complete a minimum of 80 hours during the semester.
Enroll concurrently in CVL 401: Integrated Internship Experience, select the 2-credit-hour option, and successfully complete the course.
Communicate professionally with customers and team members.
Follow safety and company policies.

Nice To Haves

Genuine interest in technology, networking, computers, and AI.
Willingness to perform hands-on field work and technical troubleshooting.
Comfort learning to use tools and install structured cabling.
Asks questions, takes initiative, and accepts coaching.
Takes pride in clean, organized, quality work.
Experience or skills with Word, Excel, PowerPoint, Canva, social media, or new technology.
Attention to detail, active listening, written and verbal communication, customer focus, and willingness to learn.

Responsibilities

Work alongside experienced technicians to learn structured cabling installation, including pulling and installing Cat6, fiber optic, and RG6 cabling.
Learn cable termination, patch panel work, and installation of RJ11/RJ45 inserts.
Label and organize cabling, test it, and participate in cable certification.
Learn safe and professional use of tools, ladders, and installation equipment.
Assist with Tier 1 customer support, helpdesk tasks, and PC troubleshooting.
Participate in entry-level network and server troubleshooting.
Learn about routers, switches, Wi-Fi, and basic network infrastructure.
Shadow managed services work and fixed wireless installations and management.
Provide entry-level support for UCaaS and business phone systems.
Accompany technicians on service calls and complete assigned online technical training.
Build understanding of AI and automation, explore practical business and technical-support uses, and learn how emerging technologies complement traditional IT, networking, and field-service skills.
Develop an event plan, organize logistics and schedules, communicate with participants and volunteers, track basic expenses, and evaluate an event’s effectiveness.