WS - Spring Term - INTERNSHIP – Eastern Telephone & Technologies - Field Services Assistant – IWS

University of Pikeville•Pikeville, KY

4d•Onsite

About The Position

Eastern Telephone & Technologies is partnering with the University of Pikeville to provide a student with hands-on experience in the technology industry. The internship is intended for a student interested in computers, networking, structured cabling, AI, and emerging technology who wants to apply classroom learning in a real-world environment. Previous professional experience is not required; interns receive teaching, mentoring, and supervised practical experience in customer environments. Interns gain experience in two primary areas: Low Voltage Services (LVS), including structured cabling and field installation, and Telephone Computer & Managed Services (TCM), including technical support and troubleshooting. The work may include cabling installation and testing, customer and PC support, basic network troubleshooting, managed services, fixed wireless, and business phone systems. Interns are also encouraged to explore practical applications of AI and automation. The position is based at 106 Power Dr, Pikeville, Kentucky. Interns must complete a minimum of 80 hours during the semester and concurrently enroll in and successfully complete CVL 401: Integrated Internship Experience, using the 2-credit-hour option. Hours are arranged with the supervisor and are typically during normal business hours, Monday through Friday. The listed pay rate is $10.50 per hour.

Requirements

Be enrolled full-time and in good standing at the University of Pikeville.
Demonstrate prior experience, education, or advanced skill in work related to the position’s responsibilities.
Complete at least 80 hours during the semester.
Enroll concurrently in CVL 401: Integrated Internship Experience and successfully complete the course, using the 2-credit-hour option.

Nice To Haves

Genuine interest in technology, networking, computers, and AI.
Willingness to perform hands-on field work and technical troubleshooting.
Comfort learning to use tools and install structured cabling.
Asks questions, takes initiative, and accepts coaching.
Communicates professionally with customers and team members.
Takes pride in clean, organized, quality work and follows safety and company policies.
Attitude, dependability, initiative, and willingness to learn; an extensive technical background is not prioritized.

Responsibilities

Work alongside experienced technicians on structured cabling and field installation.
Pull and install Cat6, fiber optic, and RG6 cabling.
Learn and practice cable termination techniques.
Perform patch panel work and install RJ11/RJ45 inserts.
Label and organize cables, test installations, and participate in cable certification.
Learn to use tools, ladders, and installation equipment safely and professionally.
Assist with Tier 1 customer support, helpdesk tasks, and PC troubleshooting.
Assist with entry-level network and server troubleshooting.
Learn about routers, switches, Wi-Fi, and basic network infrastructure.
Shadow managed services work and fixed wireless installations and management.
Provide entry-level support for UCaaS and business phone systems.
Accompany technicians on service calls and complete assigned online technical training.
Build understanding of AI and automation, explore practical business uses of AI, and learn how emerging technologies can complement IT, networking, and field-service skills.