Field Services Area Manager - Austin, TX

Best Buy • Austin, TX

2d

About The Position

As a Field Services Area Manager, you are responsible for all store-based installation and delivery services in your designated region. You directly lead Best Buy and Geek Squad employees and manage relationships with third-party teams that perform work in customers’ homes. You build a strong employee culture that supports favorable customer and business results.

Requirements

• At least 2 years of experience as a supervisor or manager.
• At least 2 years of experience in sales, installation, logistics, operations, warehouse, inventory, or customer service.
• Ability to travel overnight approximately 25% of the year.
• Current, valid driver’s license.
• Must be at least 21 years old.
• Must have and maintain a driving record that meets Best Buy safety standards.
• Acquire and maintain any required state or local licensing within 90 days of hire.

Nice To Haves

• Consumer electronics delivery, repair, or installation experience.
• Experience in delivery, transportation, distribution, or logistics.
• Experience with warehouse management systems.
• Experience managing a remote workforce.
• Associate degree or higher in business, logistics, or a related field.

Responsibilities

• Ensure operational consistency, strategic alignment, and performance accountability.
• Build and maintain an exceptional team culture centered on engagement and belonging.
• Oversee headcount planning, hiring plans, and capacity management, including scheduling, attendance, and PTO approvals.
• Analyze reporting to understand business trends and develop action plans to achieve desired results.
• Set clear expectations for the team, work with team members on site, and provide regular one-on-one coaching.
• Ensure timely responses to escalations and develop solutions to preserve the customer experience.
• Manage relationships with third-party teams that fulfill work in customers’ homes.

Benefits

• Competitive pay.
• Employee discount.
• Financial savings and retirement resources.
• Support for physical and mental well-being.
• Leaves of absence and potential pay sources, subject to eligibility.
• Intermittent or reduced-schedule leave for certain medical or family care leaves.
• Paid time off for eligible full-time and part-time employees, based on applicable factors.
• Certain roles may be eligible for incentive pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed