Technical Field Engineer - Local area travel - Austin, TX
About The Position
PGTEK is seeking an experienced Onsite Field Engineer to provide maintenance and break/fix services for Dell-specific solutions at customer sites in the Austin, Texas metro area, supporting a 100-mile radius. The engineer supports enterprise customers by helping maintain uptime and optimal performance of mission-critical systems. The role requires residence in the greater Austin area and travel among customer sites throughout the metro area. The position mostly follows a first-shift schedule, with occasional second-shift work and some potential for overnight work. Engineers must support 24x7 business operations and have schedule flexibility to work day, evening, or overnight shifts. The engineer installs, configures, implements, integrates, maintains, troubleshoots, and repairs Dell ISG Storage products; provides direct technical and administrative support to customers; and works with subject matter experts to resolve complex problems. The role involves applying troubleshooting tools and analytical practices, owning customer satisfaction through resolution or escalation, handling issues of moderate scope, and contributing recommendations for longer-term solutions. PGTEK describes itself as a consulting organization that helps clients achieve business and technology objectives. It provides resources for staff to pursue professional and business certifications and describes its company culture as people-focused.
Requirements
- Bachelor’s degree and 2 or more years of professional experience, or an advanced degree with no prior experience, or equivalent work experience.
- Prior hands-on experience with Dell ISG Storage solutions, including DataDomain, PowerScale, and VxRail.
- SABA Level 3 minimum training required for VxRail.
- Willingness and ability to pursue advanced certifications (SABA Level 5) over time.
- Additional product training expected for ECS, PMAX/VMAX (SABA Levels 2–5), and other Dell ISG Storage platforms as needed.
- Must reside within the greater Austin area.
- Must possess reliable personal transportation.
- Ability to travel within the assigned service area.
- Schedule flexibility and availability for various shifts, including day, evening, and overnight shifts.
Responsibilities
- Install, configure, implement, integrate, maintain, troubleshoot, and repair Dell ISG Storage products at customer sites.
- Provide technical and administrative support directly to customers.
- Interpret customer needs, clarify responsibilities, and ensure timely resolution of issues.
- Partner with subject matter experts to resolve complex technical problems.
- Apply troubleshooting tools, technical knowledge, and analytical practices to identify and resolve issues.
- Escalate issues when necessary while maintaining ownership of customer satisfaction.
- Use judgment within defined procedures to address issues of moderate scope requiring varied analysis.
- Contribute to investigations and provide recommendations for long-term solutions.
- Travel to customer sites within the assigned service area and support 24x7 business operations with schedule flexibility.
Benefits
- Comprehensive PPO medical coverage with access to a Health Savings Account (HSA) option, effective immediately upon start date for full-time salaried employees.
- Vision plan.
- Dental insurance; the base dental plan option is paid for by PGTEK.
- Life insurance premiums covered.
- Short- and long-term disability insurance premiums covered.
- Critical illness insurance premiums covered.
- Matching 401(k) plan.
- Discount on pet insurance through ASPCA Pet Insurance.
- Employee Assistance Program at no cost to all employees.
- Generous amount of PTO and holidays.
- Education Assistance Program available after 12 months of employment.
- Resources to support professional and business certifications.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
