Technical Field Engineer - Local area travel - Charlotte, NC
About The Position
PGTEK is seeking an experienced Onsite Field Engineer to provide maintenance and break/fix services for Dell-specific solutions at customer sites in the Charlotte, NC metro area, covering a 100-mile radius. The role supports enterprise customers and helps maintain uptime and performance of mission-critical systems. The engineer must reside in the greater Charlotte area, travel to customer sites, and have reliable personal transportation. The position primarily follows a daytime schedule, but requires flexibility to support 24x7 business operations across day, evening, and overnight shifts, with occasional second-shift work and some overnight potential. The engineer provides technical and administrative support directly to customers, resolves issues using troubleshooting tools and technical analysis, collaborates with subject matter experts, and escalates when needed while retaining ownership of customer satisfaction. PGTEK describes itself as a consulting organization helping clients meet business and technology objectives. It invests in employees’ professional and business certification development and describes its people-focused culture as treating employees like family.
Requirements
- Bachelor’s degree and 2+ years of professional experience, or an advanced degree with no prior experience, or equivalent work experience.
- Hands-on experience with Dell ISG Storage solutions, including DataDomain, PowerScale, and VxRail.
- SABA Level 3 minimum training for VxRail.
- Willingness and ability to pursue advanced certifications (SABA Level 5) over time.
- Reliable personal transportation.
- Ability to travel within the assigned service area.
- Must reside within the greater Charlotte area.
- Schedule flexibility and availability for various shifts to support 24x7 business operations.
Nice To Haves
- Additional product training is expected for ECS, PMAX/VMAX (SABA Levels 2–5), and other Dell ISG Storage platforms as needed.
Responsibilities
- Install, configure, implement, integrate, maintain, troubleshoot, and repair Dell ISG Storage products at customer sites.
- Provide technical and administrative support directly to customers.
- Interpret customer needs, clarify responsibilities, and ensure timely issue resolution.
- Partner with subject matter experts to resolve complex technical problems.
- Use troubleshooting tools, technical knowledge, and analytical practices to identify and resolve issues.
- Escalate issues when necessary while maintaining ownership of customer satisfaction.
- Work on issues of moderate scope that require varied analysis and apply judgment within defined procedures.
- Contribute to investigations and provide recommendations for long-term solutions.
- Travel within the assigned service area to support customers.
- Support 24x7 business operations with schedule flexibility across day, evening, and overnight shifts.
Benefits
- Comprehensive PPO medical coverage with access to a Health Savings Account (HSA) option.
- Vision plan.
- Dental insurance, with the base dental plan option paid for by PGTEK.
- Life insurance premiums covered.
- Short- and long-term disability insurance premiums covered.
- Critical illness insurance premiums covered.
- Matching 401(k) plan.
- Discount on pet insurance through ASPCA Pet Insurance.
- Employee Assistance Program at no cost to all employees.
- Generous PTO and holidays.
- Education Assistance Program available after 12 months of employment.
- Professional and business certification resources.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
