Technical Field Engineer - Local area travel - Austin, TX

PGTEK•Austin, TX

7h•Onsite

About The Position

PGTEK is seeking an experienced Onsite Field Engineer to provide maintenance and break/fix services for Dell-specific solutions at customer sites in the Austin, Texas metro area, supporting a 100-mile radius. The role supports enterprise customers and helps maintain uptime and optimal performance of mission-critical systems. Candidates must live in the greater Austin area, have reliable personal transportation, and be comfortable traveling to customer sites throughout the assigned service area. The position primarily works first shift, with occasional evening, overnight, and other shift coverage to support 24x7 business operations. Schedule flexibility is required. The engineer will work on issues of moderate scope, use judgment within defined procedures, and contribute to investigations and recommendations for long-term solutions. Training is expected on additional Dell ISG Storage platforms, and the employee must be willing and able to pursue advanced certifications over time. PGTEK describes itself as a consulting organization focused on helping clients meet business and technology objectives. It invests in employees’ professional and business certification development and describes its people as central to the company.

Requirements

Bachelor’s degree and at least 2 years of professional experience, or an advanced degree with no prior experience, or equivalent work experience.
Prior hands-on experience with Dell ISG Storage solutions, including DataDomain, PowerScale, and VxRail.
SABA Level 3 minimum training required for VxRail.
Willingness and ability to pursue advanced certifications (SABA Level 5) over time.
Must reside in the greater Austin area.
Must possess reliable personal transportation.
Ability to travel within the assigned service area.
Schedule flexibility and availability for various shifts to support 24x7 business operations.

Nice To Haves

Additional product training is expected for ECS, PMAX/VMAX (SABA Levels 2–5), and other Dell ISG Storage platforms as needed.

Responsibilities

Install, configure, implement, integrate, maintain, troubleshoot, and repair Dell ISG Storage products at customer sites.
Provide technical and administrative support directly to customers.
Interpret customer needs, clarify responsibilities, and ensure timely resolution of issues.
Partner with subject matter experts to resolve complex technical problems.
Use troubleshooting tools, technical knowledge, and analytical practices to identify and resolve issues.
Escalate issues when necessary while maintaining ownership of customer satisfaction.
Work on issues of moderate scope that require varied analysis.
Apply judgment within defined procedures to determine an appropriate course of action.
Contribute to investigations and provide recommendations for long-term solutions.
Travel within the assigned service area to provide customer support.
Support 24x7 business operations with schedule flexibility, including coverage across day, evening, and overnight shifts.

Benefits

Comprehensive PPO medical coverage, with access to a Health Savings Account (HSA) option.
Vision plan.
Dental insurance, with the base dental plan option paid for by PGTEK.
Life insurance premiums covered.
Short- and long-term disability insurance premiums covered.
Critical illness insurance premiums covered.
Matching 401(k) plan.
Discount on pet insurance through ASPCA Pet Insurance.
Employee Assistance Program at no cost to employees.
Generous PTO and holidays.
Education Assistance Program available after 12 months of employment.
Benefits for full-time salaried employees are effective immediately upon the start date.