Field Service Technician

Federal Mfg•Charlotte, SC

9d•Onsite

About The Position

Matrix Packaging Machinery is seeking a talented Field Service Technician. You’ll support the installation, maintenance, and repair of automated packaging equipment. You’ll solve mechanical and electrical challenges for customers with your strong troubleshooting and customer service skills. At ProMach, you’ll be challenged and rewarded as you help improve packaging performance and shape the future of automation. Pro Mach, Inc. was named to the Inc. 5,000 list of the fastest growing private companies in the U.S. seven times. We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities. We have the rewards, opportunities, and the market strength of a large organization combined with the entrepreneurial culture of a small, fast-paced company. You will enjoy the benefits of working with a growing company that competes globally, with the personal touch and feel of a smaller company where you can make an impact every day.

Requirements

Knowledge/skills of mechanical principles
Willingness to travel extensively within the US and, from time to time, internationally.
Good communication & interpersonal skills
Strong customer service focus.
Proficiency in Windows & MS software (Word, Excel, Outlook).
Excellent customer service skills; ability to train customer personnel on equipment.
Minimum of 1 year experience in machinery repair.
Technical Associate degree or equivalent combination of education and experience.
Willingness to travel a minimum of 75%.

Nice To Haves

Familiarity with PLC/PC systems helpful.
Experience in flexible packaging material machinery.
PLC programming experience preferred.

Responsibilities

Installation, integration, repair and troubleshoot flexible machinery of a complex design requiring a high level of technical skill/knowledge and independent problem-solving skills.
Ensure all established inspection, testing, quality and operating specifications are met.
Directs and or oversees customer’s personnel during plant machinery installations and integrations or servicing (repair and/or troubleshooting).
May provide on-site customizing of machine programs by revising programs to meet the customer needs.
Occasionally maintain a 24-hour on-call status and provide customer technical telephone support.
Provide factory floor support when not providing customer field service support/travel.
Provide customer training regarding the operation & service of our machinery.
Assist customers with aftermarket parts needs will in the field.