FIELD SERVICE TECHNICIAN

Equipment Depot Inc.•Elmwood, LA

15d•Onsite

About The Position

Repairs and maintains electric, diesel, and gasoline industrial trucks and/or construction equipment. The technician diagnoses malfunctions, proposes repair solutions, performs mechanical repairs, verifies equipment operation, and communicates with customers about repair needs and completed work. The role also includes documenting repairs, maintaining a professional image and a clean service van, coordinating van maintenance, protecting customers and the public, and submitting required paperwork and time records. Work takes place in settings ranging from an office to job sites and industrial locations.

Requirements

High school graduate or GED.
One to three months of related experience and/or training, or a combination of education and experience.
Knowledge of internet software.
Valid driver's license and clean driving record.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence and speak effectively before groups of customers or employees.
Ability to perform arithmetic operations with whole numbers, common fractions, and decimals; compute rate, ratio, and percent; and draw and interpret bar graphs.
Ability to apply common-sense understanding to written, oral, or diagrammed instructions and address problems involving several concrete variables in standardized situations.

Responsibilities

Read work orders and observe and listen to trucks in operation to diagnose malfunctions.
Offer solutions that meet customer specifications and provide estimates when appropriate.
Inspect equipment and complete mechanical repairs after analyzing breakdowns.
Record repair details on work orders, including the equipment model, serial number, and hour meter reading.
Obtain customer signatures and communicate repair needs and completed work to customers.
Examine protective guards, loose bolts, and specified safety devices, and make adjustments.
Lubricate moving parts and drive repaired trucks to verify conformance to specifications.
Represent Equipment Depot to customers and maintain a professional image.
Keep the service van clean, internally and externally.
Coordinate with operations or the service manager when the service van needs routine maintenance or has other service-related issues.
Work in a manner that protects customers, Equipment Depot, and the public.
Return paperwork, including work orders, fuel receipts, and sublet invoices, to the field service coordinator daily.
Submit time cards by 9:00 a.m. daily; when dispatched from home, call time in to the service administrator by 9:00 a.m. daily.