Field Service Technician

Morris Midwest • Waukesha, WI

4d • Onsite

About The Position

Morris Midwest, part of Morris Group, Inc., provides CNC machine tools, tooling and accessories, engineering, installation, and maintenance support to manufacturers of precision machined parts. The Field Service Technician travels to customer sites to install, troubleshoot, repair, and maintain machine tool equipment and controls. The role uses technical documentation and internal and vendor resources to research machine issues, documents the status of installations and repairs, and provides preventative maintenance, after-sales support, and customer training. The technician is expected to maintain in-depth knowledge of the machine tool industry and the company’s product lines. The position is based in the Waukesha, Wisconsin area and involves frequent travel and driving throughout a regional territory.

The role requires five years of CNC machine repair experience, familiarity with Microsoft Office and other business programs, the ability to read and interpret drawings and schematics, and strong technical, communication, and presentation skills. Work may take place at dynamic industrial customer sites and may require flexible hours, physical mobility, handling equipment, and use of personal protective equipment.

Requirements

• Five years of experience with CNC machine repair.
• Experience with Microsoft Office Suite and other business programs as required.
• Ability to read and interpret drawings and schematics.
• Excellent technical, communication, and presentation skills.
• Ability to meet the physical requirements of the job, including flexible hours and frequent travel and driving throughout a regional territory.
• Ability to access all areas of premises, concentrate while prioritizing multiple tasks, and sit for prolonged periods.
• Ability to bend, twist, stoop, reach, and lift moderate- to heavyweight material up to 50 lbs. with assistance from equipment or other employees.
• Ability to frequently use hands and arms.
• Required vision abilities include close and distance vision, peripheral vision, depth perception, and the ability to adjust focus.
• Ability to work responsibly and professionally at dynamic job sites with tight timelines, changing priorities, and interactions with customers and team members.

Responsibilities

• Travel to customer sites to install, troubleshoot, repair, and maintain machine tool equipment and controls.
• Use machine tool manuals, technical documents, and internal and vendor resources to research machine issues.
• Complete and submit documentation to the office and customer regarding machine issues, repairs, and installations.
• Promote and perform preventative maintenance on customer machine tool equipment.
• Conduct after-sales technical support and training.
• Maintain in-depth knowledge of the machine tool industry and the company’s represented product lines.
• Perform related duties as required.

Benefits

• Competitive starting salary.
• Market-competitive comprehensive health benefits, including a zero-premium medical plan offering, vision, dental, and company-paid life insurance.
• Three or more weeks of vacation to start.
• 10 company-paid holidays.
• 401(k) retirement plan with company contribution.
• Tuition reimbursement.
• Employee appreciation events and perks.
• Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed