Field Service Technician

Truno•Tulsa, OK

27d•$18 - $25

About The Position

The POS Field Service Technician is accountable for responding promptly to service requests at customer sites in an assigned territory. The role involves addressing issues with POS and other in-store hardware through troubleshooting, diagnostics, fault isolation, repair, and thorough testing. Additional equipment may include laser printers, meat scales and wrappers, and network equipment. The technician also maintains accurate spare-parts and equipment inventory and provides timely, accurate service documentation and records. The position requires regular-hours availability and availability after hours when needed, with travel typically within a 150-mile radius and limited overnight travel. The technician performs preventative maintenance, basic software and hardware configuration, installations, and upgrades. They are also accountable for company-provided resources, including a vehicle, credit and fleet cards, a Netbook PC, tools, and test equipment, and must maintain technical and product knowledge for equipment supported in their territory.

Requirements

Familiarity with Windows and Microsoft Office.
Exceptional customer service orientation.
Basic computer break/fix skills.
Basic PC operations and software knowledge.
Excellent oral and written communication skills, including the ability to communicate clearly with non-technical end users, team members, and managers.
Proficiency with common hand tools and basic test equipment.
Ability to work independently and in a team environment.
Ability to multitask, learn, think, and solve problems quickly.
Ability to prioritize and execute tasks effectively in a high-pressure environment.
Confidentiality and integrity.
Attention to detail.
Organizational skills.

Nice To Haves

Associate degree in Information Technology or a related technology field.
At least one year of experience in technology service.
Prior retail experience.
Practical experience with electronics or technology hardware.
CompTIA A+ certification.
CompTIA Network+ certification.
Industry-specific certifications.
Understanding of networks and wireless devices.

Responsibilities

Respond promptly to service requests, keep customers updated, document completed service calls thoroughly and accurately, and account for parts and equipment used.
Communicate positively and clearly with store personnel and the TRUNO team, including people without technical expertise.
Maintain availability during regular hours and after hours when needed.
Travel as needed, typically within a 150-mile radius, with limited overnight travel.
Troubleshoot, fault isolate, repair, and test in-store equipment to verify proper functionality.
Use tools, including basic power tools, to perform assigned duties.
Provide preventative maintenance on POS equipment and other in-store hardware, including laser printers, meat scales and wrappers, and network equipment.
Perform basic software and hardware configuration, installations, and upgrades as needed.
Maintain an organized and professional appearance and conduct.
Maintain strict confidentiality and follow company policies.
Meet specified deadlines and timelines.
Maintain company-provided vehicle, credit card, fuel and fleet maintenance card, Netbook PC, tools, test equipment, and other provided resources.
Maintain technical and product knowledge of equipment sold and supported in the assigned service territory.
Perform additional duties and responsibilities as needed.