FIELD SERVICE TECHNICIAN

SMITH & LOVELESS INC•Lenexa, KS

27d•Onsite

About The Position

Smith & Loveless is seeking a Field Service Technician to partner with their experienced field services team. This role operates autonomously, utilizing mechanical and electrical resources and support, along with previous technical knowledge and experience, to troubleshoot and resolve client needs. The work will be centered around wastewater and pumping systems, onsite at the client's location.

Requirements

High school graduate or GED.
2 – 4 years’ experience in equipment servicing and troubleshooting.
Good oral and written communication.
Strong analytical and problem-solving ability.
Good customer service skills with accuracy and follow through.
Able to read and understand blueprints and wiring diagrams.
Excellent troubleshooting skills (electrical & mechanical) with ability to work independently.
Must have valid driver’s license and U.S. passport (or ability to possess a passport).

Nice To Haves

Some college or technical school preferred.
Working knowledge of pumping equipment, water treatment equipment, and controls preferred.
Mechanical experience with tools and assembly piping, gaskets, and gears preferred.
Electrical experience in relay logic, PLCs high voltage, and schematics preferred.
Coding skills for PLC’s and control panels a PLUS.

Responsibilities

Start up and troubleshoot S&L equipment in the field.
Communicate with various customer/site personnel and S&L Engineering, Field Service, Warranty, and Sales personnel during the start-up and troubleshooting.
Train customer personnel in the operation and maintenance of their S&L equipment.
Prepare detailed field reports describing equipment problems or issues relevant to S&L equipment operation and design.
Complete expense reports and start up reports in a timely fashion.
Act as a general technical resource on S&L equipment for internal S&L departments and outside customers.
Answer customer’s correspondence regarding equipment issues.
Assist other Field Service Engineers as necessary for start-up and troubleshooting.
Assist with training new field service engineers in the field.
Ensure that start-ups are complete within the allowed cost and that warranty and back charges are minimized.
Keep office area, storage area, and vehicles neat and clean.
Other duties as assigned by Customer Service Manager.
Keep work area neat and clean.

Benefits

401(k) Retirement Plan with automatic enrollment + employee-directed investment options
Discretionary 401(k) Match based on performance (100% vested after 3 years)
Annual Profit-Sharing Bonus
100% Employer-Paid Benefits including life insurance & disability coverage
Paid Time Off - 10 Paid Holidays; 2 weeks paid Vacation; 6 Paid Sick/Personal Days annually
Medical Plans (PPO & High-Deductible options)
Dental Insurance with preventative care covered at 100%
Short-Term & Long-Term Disability Coverage
Group Life & AD&D Insurance (company-paid)
Flexible Spending Account (FSA)
Health Savings Account (HSA) (for HDHP participants)
Voluntary Life & AD&D Coverage for employees and dependents