Field Service Technician

Putzmeister•Allentown, PA

20d

About The Position

Putzmeister is a world-class leader in concrete pump manufacturing and support, recognized for innovation, reliability, and excellence. The Field Service Technician acts as the Putzmeister Field Service Representative in an assigned region, building and maintaining business relationships that position Putzmeister as a provider of Premier Product Support. The role establishes regular communications and planning cadence with Regional Sales Directors and Parts Sales Representatives to achieve sales and product support objectives. The technician travels to customer locations to troubleshoot equipment, support commissioning and in-service work, train customers and agents, and provide technical assistance. The role also supports warranty and goodwill matters, coordinates boom inspections and welding repairs, promotes and evaluates authorized service centers, and prepares field service reports. Travel is 75% or more. Work involves regular exposure to dust, moving mechanical parts, and outdoor weather that may be extreme; occasional exposure to chemicals and very loud noise; and physical activities including standing, walking, bending, pushing, pulling, and lifting. Required jobsite attire includes steel-toe safety shoes and safety glasses or goggles.

Requirements

Excellent communication skills.
5–10 years of technical experience.
Ability to travel 75% or more.
Associate degree or bachelor's degree in Engineering, Heavy Equipment Technology, or Industrial Technology, or equivalent experience.
In-depth knowledge of mobile hydraulic, electrical, and mechanical systems.
Complete mandatory safety training under the Total Compliance Management program.
Complete on-the-job training.
Wear proper work attire, including steel-toe safety shoes and safety glasses or goggles, as required by the jobsite.
Ability to regularly stand, walk, stoop, bend, use hands to finger, handle, or touch, and frequently push and pull.
Ability to regularly lift and/or move up to 15 pounds and occasionally lift and/or move up to 70 pounds.
Vision abilities including close and peripheral vision and the ability to focus.

Nice To Haves

Multilingual ability, particularly Spanish and/or German.
Concrete industry experience.

Responsibilities

Manage time and territory to resolve customers’ equipment problems and concerns in the field in a timely and effective manner, including in difficult situations.
Travel to customer locations, sometimes on very short notice, to troubleshoot electrical, hydraulic, mechanical, and interrelated problems.
Professionally communicate information about repairs, production issues, product quality, and customer-related issues.
Provide in-service support or commission new equipment at customer locations and complete handover documentation.
Train customers and agents on machine operation, troubleshooting, and repair techniques.
Provide technical support to agents and customers by email, telephone, text, and other channels; manage warranty and goodwill issues and concerns.
Coordinate boom inspections and welding repairs for customers and complete required records and documentation.
Promote and support Authorized Service Centers for customer repair work and parts purchases, both in and out of warranty.
Assist in evaluating and selecting potential service centers and measure them against established PM Service Standards.
Prepare timely, clear, and concise field service reports and file them weekly.
Keep abreast of industry technology and trends, including concrete pumping applications and processes.
Perform additional duties as requested or required.