Field Service Technician

Xylem•Tampa, FL

About The Position

The Field Service Technician executes field service activities at customer sites safely and efficiently. The role involves troubleshooting systems; working with mechanical, electrical, and diesel equipment; performing preventive maintenance and parts inventory; and identifying and addressing safety issues involving Company- and customer-owned equipment. The technician interacts directly with customers and may work across multiple sites and technologies. Critical thinking is essential. The position usually works under direct supervision but may require independent work, and the technician must function effectively in a team environment. Some travel is required, ranging from 20% to 80% depending on division and location, including overnight stays away from home.

Requirements

High school diploma or equivalent.
Capable of obtaining a Class A or B CDL with applicable endorsements.
Ability to obtain required customer clearances, such as TWIC or DISA.
Ability to obtain a DOT medical card.
Clean driving record.
Ability to work without direct supervision when needed.
Technically sound, with critical-thinking and troubleshooting ability.
Microsoft Office experience, including use of smart devices.
Customer service experience.
Ability to synthesize technical information and communicate it clearly.
Ability to derive insight from customer experience to solve problems and produce outcomes, including in novel or unexpected situations.
Some travel is required; travel may range from 20% to 80% depending on division and location, including overnight stays away from home.

Nice To Haves

Work experience preferred.
Zero to two years of technical work experience, with one year preferred.
Electrical, mechanical, diesel, or fusion experience, depending on business unit.

Responsibilities

Execute field service activities at customer sites safely and efficiently.
Troubleshoot systems and work with mechanical, electrical, and diesel equipment conditions.
Conduct preventive maintenance and maintain parts inventory.
Identify and remedy safety issues involving Company- and customer-owned equipment.
Interface directly with customers and work across multiple sites or technologies as needed.
Create and maintain a safe working environment and culture.
Take care of company property.
Demonstrate innovation, accountability, and empowerment.
Work effectively in a team environment and independently when needed.