Field Service Technician
About The Position
The Field Service Technician supports Washer Solutions, a subsidiary of Prescott’s Med, by providing on-site technical service for industrial washing, sterilization, and surgical equipment. The role includes preventive and corrective maintenance, troubleshooting, repair, modification, rebuilding and refurbishment, and installation support. Equipment may include autoclaves, sterilizers, washers, surgical tables and lights, and related systems from multiple manufacturers. The technician communicates proactively with customers, manages service schedules, completes service call reports and other administrative work using a laptop and related software, and maintains accurate tool and parts inventory. The position also supports company growth by identifying sales opportunities and potential customers, and may provide on-site assistance to the sales team at management’s discretion. The role requires travel to customer sites, estimated at 60–90%, and a flexible schedule to accommodate customer needs and emergency service calls. Customer locations may include hospitals, operating rooms, laboratories, surgical centers, pharmaceutical production facilities, animal research centers, and universities. The position involves lifting up to 50 pounds and other physical activities, including bending, squatting, sitting, standing, climbing, and twisting.
Requirements
- High school diploma or equivalent.
- Valid driver’s license.
- At least one to two years of experience in a related field with technical school training, or three to five years of experience without advanced training.
- One to three years of experience repairing and maintaining Getinge (Castle) and/or Steris (AMSCO) industrial washing, sterilization, and/or surgical equipment.
- Excellent interpersonal and communication skills.
- Strong technical and troubleshooting skills.
- Proficiency with computers and Windows software.
- Strong organization and problem-solving skills.
- Ability to work independently without close supervision.
- Flexibility to handle multiple and changing priorities.
- Ability to work flexible hours and travel as required; estimated travel is 60–90%.
- General knowledge of sterilization principles and methods, steam generators, industrial controls, central processing systems, modular transport systems, and industrial washing equipment.
- Basic knowledge and experience with electrical, plumbing, and mechanical systems.
- Ability to lift up to 50 pounds and bend, squat, sit, stand, climb, and twist.
- Ability and willingness to travel up to three hours to customer sites.
Nice To Haves
- Completion of mechanical, electrical, or electronic technical school training.
- Experience with equipment manufactured by Steris (AMSCO), Getinge (Castle), Tuttnauer, ETC, Consolidated, Primus, and other manufacturers.
- Knowledge of autoclaves and sterilizers, blanket warmers, cage and rack washers, Steris System 1 endoscope washers, glassware washers, surgical lights and tables, steam generators, and tunnel washers.
Responsibilities
- Provide on-site technical support for industrial washing, sterilization, and surgical equipment, including preventive maintenance, troubleshooting, repair, equipment modifications, and installation support.
- Troubleshoot, repair, modify, rebuild, and refurbish equipment and system components.
- Perform preventive and corrective maintenance on equipment from multiple manufacturers.
- Communicate proactively with customers and work to resolve equipment performance issues.
- Plan daily, weekly, and monthly service schedules to support effective utilization.
- Complete service call reports and submit them to customers within 24 hours of a service call; complete other required administrative duties in a timely manner.
- Maintain accurate tool and parts inventory levels.
- Identify sales opportunities, recommend appropriate products and services, and identify potential customers in the local service area.
- Establish and maintain effective relationships with customers, colleagues, and management.
- Communicate with customers about preventive maintenance and routine service call scheduling.
- Respond to routine customer and sales questions about equipment operation and performance.
- At management’s discretion, provide on-site support to the sales team by identifying opportunities and assessing equipment sizing and utility requirements.
- Follow customer facility policies and protocols and Washer Solutions policies and procedures.
- Maintain a courteous and professional demeanor with customers, contractors, management, and fellow employees.
- Perform other duties as assigned.
Benefits
- Highly competitive salary commensurate with experience
- Medical, dental, and prescription drug insurance
- 401(k) participation with employer match
- Paid vacation and holidays
- Travel expense reimbursement
- Company vehicle, if applicable
- Company-supplied laptop computer, cell phone, and other technologies, if applicable
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
