Field Service Technician

Camlin Group•Philadelphia, CT

50d•Onsite

About The Position

Camlin Energy has an exciting opportunity for someone to join us in a Field Service Technician position, based in Cleveland, Ohio, within Camlin's Global Services Department. Camlin is a global technology leader that operates with the vision of bringing revolutionary products to life for a wide range of industries, including power and rail, and also has interests in a number of R&D projects in a variety of scientific sectors. At Camlin we believe in high quality engineering and design, allowing us to develop market leading products and services. In short, we love creating value for our customers by solving difficult problems. As of today, the Camlin operation spans over 20 countries across the globe.

Requirements

A positive, can-do attitude, keen to learn and develop your skills.
Experience in a similar role.
IT proficient with good documentation management
Good analytical and problem-solving abilities.
Good interpersonal and communication skills.
Attention to detail.
A willingness to work additional hours and the flexibility to work weekends as required; must be able to travel within the specified region and possibly to other customer locations as and when required, therefore a current passport and driver’s license are essential.

Nice To Haves

Previous experience with communication protocols and carriers
Previous experience with Software and Hardware Solutions
Ability to demonstrate critical thinking.
Previous experience directly interfacing with customers to deliver satisfactory outcomes.

Responsibilities

Representing Camlin, by ensuring the customer comes first, and that field projects are maintained on track and supported in a professional manner whilst delivering excellent levels of customer service.
Ensures compliance with Camlin Health, Safety and Environmental policies.
Undertakes and regularly updates all training associated with the role inc external mandatory H&S training as directed.
Completes training on the Installation / Commissioning and general servicing of standard HV products to be installed regionally within Northern America.
Working within live sub-stations and network facilities, primarily within the designated region.
Installation and commissioning of standard HV products.
General service and maintenance duties involving the standard HV products.
Reports to Field Service Manager on works carried out, work orders and service appointments.
Compiles and issues reports on works carried out to the Operational Officer.
Maintain constant communication with Field and Operational functions, enabling efficient & timely planning and scheduling of works.
Communicates and aligns with the wider team, reporting on customer satisfaction throughout inc post works.
Supports the non-conformance chain of issues within field projects, applying critical thinking skills, working with customer support to ensure relevant feedback and details are received and passed on for verification and analysis.
Undertake other such duties that are required, commensurate with the role.
Up to 70% travel may be required to carry out duties as assigned