Field Service Technician

Cleaver-Brooks • Monroe, WI

51d • Onsite

About The Position

Cleaver Brooks is looking for a Field Service Technician to join our team. The Field Service Technician IV performs the most complex installations, repairs, troubleshooting, and modifications of equipment at the job site. The technician installs, commissions, tunes, repairs, and troubleshoots Natcom and other industrial burners, Nebraska I.W.T boilers, and auxiliary equipment. The technician completes project status reports, site reports, and combustion datasheets. The technician performs in-shop equipment inspections and Field Acceptance Tests. The technician performs all other pertinent service-related duties as directed by the Service Manager.

Requirements

• Previous commissioning experience of industrial size burners ranging from 20 to 350 mm BTU/hr firing either #2, #6 and natural gas.
• Working knowledge of PLC and FIREYE based Burner Management Systems.
• Working knowledge of combustion control i.e.: single point, parallel positioning and metered systems, loop controllers.
• Good problem solving and troubleshooting skills
• Good electrical troubleshooting skills
• Good verbal and written communication skills
• Must be capable of entry into confined spaces such as windbox and furnace through standard access door sizing.

Nice To Haves

• 1 year of additional Training/Certification

Responsibilities

• Performs the most complex installations, repairs, troubleshooting, and modifications of equipment at the job site.
• Installs, commissions, tunes, repairs, and troubleshoots Natcom and other industrial burners, Nebraska I.W.T boilers, and auxiliary equipment.
• Completes project status reports, site reports, and combustion datasheets.
• Performs in-shop equipment inspections and Field Acceptance Tests.
• Performs all other pertinent service-related duties as directed by the Service Manager.
• Must possess thorough and relevant product knowledge.
• Position requires regular exercise of problem solving skills.
• Assigns, instructs and oversees customers (or subcontractors) in the performance of technical duties.
• Functions as lead technician in assigning and prioritizing workload. Ensures that daily operations are maintained, provides input for performance appraisals.
• Maintains sound working relationships and liaison with customer's personnel to maintain the image of the Company and its products.
• Conducts customer training as needed.
• Must have ability to travel - generally by air and utilization of a rental car - extensively, in conducting position responsibilities.
• Promote sales of spare parts and identify potential opportunities for new equipment sales.

Benefits

• Competitive salary
• Comprehensive benefits, including medical, dental, vision, maternity support program, discounted virtual physician visits, voluntary medical benefits (Critical Illness, Hospital Care, and Accidental Injury), FSA, HSA, life insurance, short term and long term disability
• Cash matching 401(k) plan
• Employee assistance program (EAP)
• Pet insurance
• Employee discount program
• Tuition assistance
• Paid time off and 11 paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED