Field Service Technician

AMAROK•Chicago, IL

15d•$27 - $31

About The Position

AMAROK is hiring a Field Service Technician to provide preventive maintenance, repairs, troubleshooting, and system upgrades for perimeter security systems at customer sites. The role supports system performance and customer service across a designated service radius of approximately 150–250 miles. It requires overnight travel Monday through Friday each week. The technician may also support the Install Department with site planning, jurisdictional compliance, inspections, and commissioning after construction is complete. Approximate year-end earnings are $65,000–$85,000, including base pay and average overtime. The hourly compensation range is $27.00–$31.00, determined by experience, skill set, travel requirements, and geographic location. The role includes customer support and training, coordination of service routes and documentation, and assistance to other Field Service Technicians.

Requirements

Must be available to travel Monday through Friday each week.
Valid driver’s license.
At least 2 years of hands-on experience troubleshooting and installing systems.
Ability to lift and maneuver heavy objects and safely climb a ladder up to 30 feet.
Ability to operate power equipment such as aerial lifts, concrete saws, jack hammers, augers, and mixers.
Strong ability to analyze and troubleshoot system issues.
Basic math skills for measuring, calculating, and troubleshooting system configurations.

Nice To Haves

Experience with access control systems and/or fire alarms.
OSHA certification and/or familiarity with OSHA compliance.

Responsibilities

Conduct preventive maintenance, troubleshoot, repair, and upgrade systems at customer sites, following standard operating procedures.
Assist the Install Department with site planning, jurisdictional compliance, inspections, and system commissioning after construction.
Organize and prioritize daily service calls and routes to complete maintenance and repairs in a timely, high-quality manner.
Build and maintain professional customer relationships by providing service, training, and support.
Assist other Field Service Technicians as needed and contribute to teamwork and knowledge sharing.
Drive safely and comply with local, state, and federal traffic laws while traveling to service locations.
Monitor inventory, complete service reports accurately, and submit documentation by required deadlines.
Track and submit expense reports in accordance with company policies.