Field Service Technician

MPW•New Castle, DE

14d

About The Position

The Field Service Technician supports water purification operations across multiple customer sites. The role maintains equipment performance, ensures water quality standards, and provides responsive on-site technical service in a fast-paced industrial environment. The technician travels frequently between sites, performs maintenance and testing, troubleshoots system issues, manages supplies and chemicals, documents service activity, and serves as a technical liaison to customers. The position may also support regeneration facilities and multiple locations as needed.

Requirements

High school diploma or equivalent.
Experience working with mechanical systems, pumps, filtration equipment, or chemical treatment processes.
Valid driver’s license and ability to travel frequently, including overnight stays as needed.
Basic computer skills for reporting, data entry, and communication.
Ability to work overtime, weekends, and holidays based on project demands.
Ability to stand, walk, bend, kneel, and perform repetitive physical tasks for 8–12 hour shifts.
Comfort working outdoors in varying weather and industrial environments involving noise, chemicals, and required PPE.
Ability to climb ladders, work at heights, and enter confined spaces when necessary.
Ability to safely operate tools, equipment, and vehicles across multiple job sites.
Strong mechanical and technical aptitude, including ability to troubleshoot pumps, filtration systems, and control equipment in the field.
Self-directed work style and ability to manage time, travel, and priorities across multiple active job sites.
Clear communication skills for interacting with customers, explaining system performance, and documenting service activity.
Detail-oriented approach focused on safety, compliance, and accurate reporting of test results and system conditions.

Nice To Haves

Technical training or related experience in water treatment or industrial maintenance.

Responsibilities

Travel to customer sites to maintain and service water purification systems.
Perform routine and corrective maintenance on pumps, filtration units, membranes, and chemical feed systems.
Conduct water quality testing with monitoring equipment to ensure compliance with established standards.
Calibrate and maintain testing and monitoring instruments.
Troubleshoot system issues and implement corrective actions to restore proper operation.
Assemble and maintain hoses, piping systems, and related components at project sites.
Handle, transfer, and manage chemical inventory, including drums and treatment solutions.
Perform filter backwashing, media replacement, and membrane cleaning or replacement.
Collect, label, and ship water samples to designated laboratories for analysis.
Maintain daily logs of system performance, test results, and maintenance activities.
Complete PC-based service reports detailing site conditions, deficiencies, and corrective actions.
Work with PLC controls and assist with repairs to instrumentation and control panels.
Serve as a technical liaison to customers, provide recommendations, and support customer satisfaction.
Maintain inventory of spare parts, reagents, and sampling supplies.
Support multiple locations as needed and assist at regeneration facilities when required.
Communicate regularly with the Regional Field Service Manager regarding site status and needs.
Track and submit mileage, travel, and expense reports accurately and on time.