Field Service Technician

NOV Inc. • Houston, TX

63d • Onsite

About The Position

This role involves providing immediate, customer-focused support to ensure 100% customer satisfaction. The technician will assist sales representatives and customers with technical expertise and a complete mechanical understanding of industrial rotating equipment and related components. Responsibilities include troubleshooting and repairing customer equipment breakdowns or system failures, providing recommendations for assembly, disassembly, and repair techniques, and improving maintenance practices for equipment operating reliability. The role also entails installation of NOV FMS products, conducting training for customers, reps, and Authorized Service Center personnel, and timely completion of Field Service Reports. The technician will travel to customer facilities for service calls, sometimes on short notice, and identify opportunities for process improvements using Lean tools. Travel is primarily Monday-Friday, up to 75%, and international travel may be required 1-2 times yearly.

Requirements

• Able to understand and read mechanical plans, drawings, and site layouts.
• Knowledge of industrial equipment.
• Experience with installation, alignment, and commissioning of pumps, mixers, or other industrial equipment.
• Knowledge on how to troubleshoot improperly operating equipment.
• Willingness and aptitude to learn new mechanical skills.
• Ability to perform basic tasks on a computer including Microsoft Office Suite.
• Ability to perform basic tasks on a mobile device.
• Self-motivated to complete assigned tasks.
• Will be energized by challenges and drawn towards opportunities.
• Will be focused on reaching a quality solution which is acceptable to our customer and the business.
• Confident and professional when representing the company.
• Collaborate with engineering, sales, and service teams to deliver a seamless customer experience.
• A strong sense of customer focus (internal/external).
• Professional demeanor in customer-facing roles.
• Ability to work independently and collaboratively in a team.
• Carry out all duties in accordance with the Quality Assurance procedures and department/area work instructions.
• Contribute to general improvements in the quality and key activities of the department/area.
• Participate in training where/as required.
• Carry out all duties safely and in accordance with the Health & Safety Policy, Employee Handbook, procedures, training and instruction.
• To be safety conscious and report any safety hazards to the HSE representative.
• Work in harsh environments including rain, snow, heat, and heights with safety harness.
• Must be able to constantly walk and stand.
• Must be able to occasionally grasp, climb, balance, crouch, crawl, kneel, reach with arms and hands.
• Must be able to perform labor actions such as wrenching, pulling, and pushing.
• Must be able to lift up to 50 pounds.
• Excellent communication and customer service skills.
• Ability to work independently in the field and manage time effectively.
• Ability to work overtime and weekends.
• Willingness to travel frequently and work in various field conditions.
• Valid driver’s license and clean driving record.
• Commitment to safety and quality in all service operations.
• Must be able to pass a background, drug test, and health screenings.

Nice To Haves

• Knowledge of VFD and/or PLC’s in industrial setting preferred.
• Knowledge of rigging, forklift operation, and confined space entry preferred.
• Welding, rigging certification preferred.
• Microsoft Dynamics 365, Excel abilities are preferred.
• OSHA 30, NCCCO Rigger I (preferred).
• Welding, rigging, and fork lift operation (preferred).

Responsibilities

• Provide immediate, customer-focused support to yield 100% customer satisfaction.
• Assist the sales representatives and customers with technical expertise and complete mechanical understanding of industrial rotating equipment, and related components.
• Troubleshoot and repair customer equipment breakdowns or system failures and provide recommendations for assembly, disassembly, and repair techniques, as well as improved maintenance practices to equipment operating reliability.
• Installation of NOV FMS products as needed by the business.
• Conduct training for customers, reps, and Authorized Service Center personnel in proper assembly, disassembly, and repair procedures related to NOV products.
• Timely and accurate completion of Field Service Reports.
• Travel to customers' facilities for service calls and courtesy customer support calls sometimes on short notice.
• Identify opportunities for improving processes using Lean tools.
• Travel primarily Mon-Fri up to 75% sometimes on short notice.
• International travel may be required 1-2 times yearly.

Benefits

• 401(k) Retirement Plan – NOV matches every dollar up to 5% of base pay and overtime for every dollar you invest.
• Competitive medical plans that are effective your date of hire.
• FREE MDLIVE virtual visits (when enrolled in an NOV medical plan).
• FREE preventative medical and dental care for the entire family (when enrolled in an NOV medical/dental plan and seeing an in-network physician).
• FREE Basic Life and AD&D insurance at 2 times your annual salary (for full-time employees).
• All regular full-time employees start with 3 weeks of paid vacation per year (prorated based on start date). Pre-NOV relevant experience (years of service) may be considered for vacation accruals.
• All regular full-time employees receive up to 11 paid holidays per year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed