Field Service Technician

The Cavco Family of Companies•Goodyear, AZ

About The Position

The production service team ensures customer issues are addressed in a timely manner and to the customer’s satisfaction, in accordance with Cavco warranties and commitments. Ongoing customer loyalty and brand support are key drivers of the team’s success. The Production Service Technician resolves customer issues on site, sometimes identifying and addressing defect issues directly within Cavco’s warranties and commitments, and helps customers understand their product purchase. The role may be performed independently or under direct supervision, following specific process steps subject to continuous quality review and coaching as needed.

Requirements

High school graduation with some college.
2–4 years of previous relevant, related experience.
Ability to anticipate and solve practical problems or resolve issues.
Demonstrated in-depth customer service history.
Effective oral and written communication with co-management and internal and external customers.
Ability to work in a fast-paced environment.
Attention to detail.
Valid state driver’s license.
Maintain a clean and insurable driving record throughout employment, as defined by company vehicle insurance standards.

Responsibilities

Install and repair Cavco products, and perform scheduled or required on-site post-installation repair, calibration, and maintenance.
Review work orders, manuals, blueprints, and schematic diagrams to determine tasks and the tools, equipment, and parts needed for repair assignments.
Discuss assignments with customer representatives and inspect installation sites to verify electrical supply wires, conduit, switches, and circuit breakers are installed according to specifications.
Test electrical components, including wiring, switches, and relays, using testing instruments, and replace faulty components using hand tools.
Conduct routine preventive maintenance according to established guidelines and schedules.
Ensure Cavco products meet defined specifications.
Train customers in equipment operation when needed.
Repair faulty printed circuit boards when needed.
Be available for on-call work and emergency repairs outside business hours when required.
Travel as required.