Field Service Technician

The Cavco Family of Companies•Phoenix, AZ

13d

About The Position

The production service team addresses customer issues in a timely manner and in accordance with Cavco warranties and commitments. The Production Service Technician resolves customer issues on site, sometimes identifying and correcting defects, and helps customers understand their product purchase. The role may be performed independently or under direct supervision, following specific process steps subject to ongoing quality review and coaching as needed. The technician installs, repairs, calibrates, and maintains Cavco products on site. Work includes inspecting installations, testing and replacing electrical components, performing preventive maintenance, and ensuring products meet defined specifications. The technician may train customers, repair faulty printed circuit boards, and be on call for emergency repairs outside business hours. Travel is required.

Requirements

High school graduate with some college.
1–3 years of previous relevant, related experience.
Ability to anticipate and solve practical problems or resolve issues.
Demonstrated in-depth customer service history.
Effective oral and written communication with co-management and internal and external customers.
Ability to work in a fast-paced environment.
Attention to detail.
Valid state driver’s license.
Must maintain a clean and insurable driving record throughout employment, as defined by company vehicle insurance standards.

Responsibilities

Install and repair Cavco products, including on-site post-installation repair, calibration, and maintenance as scheduled or required.
Review work orders, manuals, blueprints, and schematic diagrams to determine work tasks and the tools, equipment, and parts needed.
Discuss assignments with the customer’s representative and inspect installation sites to verify electrical installations meet specifications.
Test electrical components, including wiring, switches, and relays, and replace faulty components using hand tools.
Conduct routine preventive maintenance according to established guidelines and schedules.
Ensure Cavco products meet defined specifications.
Help customers understand their product purchase and, when needed, train them in equipment operation.
Identify and address customer issues and product defects in accordance with Cavco warranties and commitments.
May repair faulty printed circuit boards.
May be on call and perform emergency repairs outside business hours.
Travel as required.